I put in 200$ cash as a deposit, first they said we'll get it back in a form of a cheque during check out. So I said ok, come check out apparently the person that issues the cheques weren't there. From there I was upset but the person offered an EXPRESS SHIP of the cheque to my house, so I said ok. I went on a 6day cruise after check out thinking that the cheque should be in my mailbox, came home and needless to say IT WASN'T THERE!!! So I called and then later found out that they didn't ship until 3 days after check out and to makes things worse, it went as regular mail!! They didn't even apologize and said it would take 8-10 business days, I'm fuming but I gave them one more chance. 2 and a half weeks later an it's still not here so I called today and they said they're resending it AGAIN THROUGH REGULAR MAIL!!!! This is terrible service, not even express and no tracking number!!! Don't recommend it, they're not very professional about this whole situation. For all I know someone in their office staff pocketed it..
- Official Description (provided by the hotel):
- The Fortune House Hotel is located on Brickell Ave in downtown Miami at the center of the financial district and offers fully furnished apartments to our guests available on a daily, weekly and monthly basis. Designed as an executive retreat as well as a family-friendly property, Fortune House Hotel provides its residents all the comforts of a home-away-from-home. Each apartment has a full-size kitchen, living area, bathroom, bedroom, walk-in closet, balcony, and washer and dryer in the unit, thus making it extremely comfortable for short or long term guests. ... more less
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- Also Known As:
- Fortune Hotel Miami
- Fortune House Miami