We had an overnight stay in this hotel , along with many other family members who were there for a wedding. To list everything that went wrong would take a long time but to start with, my husband was again charged for the room when checking in, even though it was pre-paid. He was told it would be refunded within 3 days---3 weeks after when I complained, they claimed it was an "oversight" and had I not contacted them, I would never have gotten part of my money back. Yes, only "part" because they added bar charges (which we did not use) and other charges, so I am still out over $30. The breakfast fiasco was incredible: no plates, cutlery or cups and we were told we had to "share" plates !! People were trying to get their hands on at least a muffin and a napkin....but alas....napkins ran out and so did the food !!
Did the staff seem distressed ? Not in the least !
This place was unbelievable and I am aghast as to why they are still open.
Please do not be fooled by the advertising--stay somewhere else.
- Official Description (provided by the hotel):
- The Fortune House Hotel is located on Brickell Ave in downtown Miami at the center of the financial district and offers fully furnished apartments to our guests available on a daily, weekly and monthly basis. Designed as an executive retreat as well as a family-friendly property, Fortune House Hotel provides its residents all the comforts of a home-away-from-home. Each apartment has a full-size kitchen, living area, bathroom, bedroom, walk-in closet, balcony, and washer and dryer in the unit, thus making it extremely comfortable for short or long term guests. ... more less
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- Also Known As:
- Fortune Hotel Miami
- Fortune House Miami