Our family stayed in one of the two bedroom condo's for three days prior to our departure on a cruise on November 27, 2012. Upon pulling up to the hotel, it looked very nice. The staff was very friendly, but no one spoke of very good english. The appearance at first glance did not seem bad of the room. As the day went on, we had discovered that none of the TV's worked. We had to call the front desk to have them come up and fix them. Prior to going to bed, I went to lower the blinds in the one bedroom. The one blind was jammed and could not be lowered.....the blinds were pulled up as high as they could go. Needless to say, when it became daylight out....I had the pleasure of waking up with the morning sun at 6:00am whether I wanted to or not. Plus not to mention....I had no privacy in the bedroom. They had a complimentary coffee packet on the kitchen counter, but no coffee pot to make the coffee. A drawer was broken off of the one dresser in the bedroom, and half of the light bulbs were blown out in the lights. The next morning, I had reqested two extra blankets from the front desk. They brougt two up while we were out. These blankets were NASTY. They were dirty brown and hard!.....they looked as if they pulled them off of some homeless person on the street. The room was not very clean at all! Also, their was complimentary breakfast that the hotel offered, but they did not offer this information at check in.....I found out about it after reading all the reviews after our stay, Needless to say, this was a horrible place to stay. When we brought it to the front desk's attention, all's they had to say was SORRY! I called after I got home and requested to speak to a manager, but they said she was on the other line and would call back. It's been a month later, and I am still waiting to get that call back.....I would stay at a SUPER 8 before I go back to this place!
- Official Description (provided by the hotel):
- The Fortune House Hotel is located on Brickell Ave in downtown Miami at the center of the financial district and offers fully furnished apartments to our guests available on a daily, weekly and monthly basis. Designed as an executive retreat as well as a family-friendly property, Fortune House Hotel provides its residents all the comforts of a home-away-from-home. Each apartment has a full-size kitchen, living area, bathroom, bedroom, walk-in closet, balcony, and washer and dryer in the unit, thus making it extremely comfortable for short or long term guests. ... more less
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- Also Known As:
- Fortune Hotel Miami
- Fortune House Miami