My wife and I decided to take a mini romantic getaway last weekend. Choosing the Fortune House might not have been that great of an idea....
The hotel itself is very nice, especially for the location and price. The restaurant has decent food on the menu but please stay away from the food they got in the buffet! Also be ready to practice your spanish because nobody speaks english.
I was charged $10 a day for housekeeping and wifi wich is ridiculous because every hotel includes housekeeping and the wifi didnt even work n my suite they told me i had to move which there was no way I was going to pack my things again and move. Public busses and McDonalds even have wifi these days, really??
All these things were minor things that I didnt really let get to me until the staff started treating us with disrespect. My wife called the front desk in the morning to ask for towels and was told she had to come down to the font desk herself to get it. Then I go down to the front desk and have to wait in the front for almost 10 minutes with the gentleman who works at the door because the receptionist was in the office and couldnt hear him banging on the wall. She finally came out after almost 10 minutes and gave me an attitude as if I was bothering her? I think this staff is very unprofessional and rude ESPECIALLY THE HOTEL MANAGER JIMENA. I believe a manager should dress and act profecionally in a hotel, not curse in front of guests and dress as if she was going to the club like this one, OR FLIRT WITH MY WIFE TO THE POINT WHERE SHE BECAME EXTREMELY UNCOMFORTABLE.
I believe this hotel has a lot of potential they just need to choose and train their staff better.
- Official Description (provided by the hotel):
- The Fortune House Hotel is located on Brickell Ave in downtown Miami at the center of the financial district and offers fully furnished apartments to our guests available on a daily, weekly and monthly basis. Designed as an executive retreat as well as a family-friendly property, Fortune House Hotel provides its residents all the comforts of a home-away-from-home. Each apartment has a full-size kitchen, living area, bathroom, bedroom, walk-in closet, balcony, and washer and dryer in the unit, thus making it extremely comfortable for short or long term guests. ... more less
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- Also Known As:
- Fortune Hotel Miami
- Fortune House Miami