Nice rooms, crazy and aggressive staffs, total discomfort, overpriced and hidden charges – Avoid this hotel and avoid nightmares.
The staffs are un-helpful, only duffer girls, make severe mistakes in reservations and repeatedly. You have serious threats to your stay at this hotel (search for my website specially made for this hotel. Search by name of this hotel). They threat for police if you don’t change room. I will never go again. Peace of mind is more important than anything else.
There are also several hidden charges. I paid more than $200 per night while the final price was shown $159 per night on Expedia. So you will always have to pay $50 to $100 per day extra for different mandatory stuffs that you never enjoy. I am going to charge back for damages and sufferings.
I didn’t understand first, why this hotel has got just 111 good reviews out of 211 and 100 negative reviews on Trip Advisor. It was remarkably half of the visitors who had bad experiences and majority of them had terrible experiences. But now I understand the reviewers completely.
Hotel is big but breakfast room is very small. A/C in restaurant is too cold and staffs don't agree to change temperature as they have manager's order. We got sick. Breakfast has no variation at all. So we had 11 days exactly same things or less to eat. Tea, milk etc with free breakfast need to be paid extra. Only water is free (strange).
Internet was much irritating as every 1-2 hour I needed to login. So you can't receive emails while sleeping and also can't use live help or you can’t receive calls if you use skype. Internet was also below the average speed.
You can't stay there even 5 minutes as they will bother you to move on. Even for pick-up or drop off they will ask you $7 every time if you take longer than 1 minute at their lawn. And mind you, you must pay everytime you come.
Reservation staff named Bruna forgot to extend my room and next day I heard that for 1 day I will have to go somewhere else as the hotel was fully booked for a wedding. They could have notified so that people who are for longer period could keep in mind. We were sent to some very bad one manned hotel and the Girl Thailmi reserved the room by that hotel on wrong date (one day earlier). So we faced surprices because that hotel was also fully book. the receptionist at that hotel after my requests managed one room. When came back to Fortune House, got worse room until I objected. We had to pull-up our luggage (4 suitcases) ourselves because nobody helped for 1 hour. Flight got cancelled due to Sandy and extended the stay but next day heard that the staff (Victor) again forgot to extend rooms. They compelled to go out or go to worse room. Bruna Threatened for Police if we don't leave the room because owner was coming to stay in that room (??). It was really terrible. If you want to 'enjoy' your Miami, don't go here.
Now I understand why more than half of reviews (112) on Tripadvisor are negative.
I would give -10 if it was possible. Except room there was nothing that was honest or professional. We lost 4 days in changing rooms every time. Staffs threatened for police and compelled to change rooms. 3 times rooms were not extended and we got problems. This is really a mis-managed hotel. There is nothing good to count. And what can I do with room if I can't stay there peacefully.
- Also Known As:
- Fortune Hotel Miami
- Fortune House Miami
- Fortune House
- Official Description (provided by the hotel):
- The Fortune House Hotel is located on Brickell Ave in downtown Miami at the center of the financial district and offers fully furnished apartments to our guests available on a daily, weekly and monthly basis. Designed as an executive retreat as well as a family-friendly property, Fortune House Hotel provides its residents all the comforts of a home-away-from-home. Each apartment has a full-size kitchen, living area, bathroom, bedroom, walk-in closet, balcony, and washer and dryer in the unit, thus making it extremely comfortable for short or long term guests. ... more less
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