I arrived here in november 24 around 11:30 pm. I've been to a lot of hotels and seen a lot of stuff however an abandoned hotel, that's a first.
No one was at the check in desk or any other hotel area for that matter, i even tried the abandoned radio in the desk for no effect.
After waiting for 30 mins and almost leaving to another hotel with my small kids an employee showed up in a hurry and took care of me, told me that an employee (the only one in property) was stuck in the bathroom in bad shape. The next day the manager told me that he actually was attending an emergency in one of the rooms and offered me an 80 dollars discount (i accepted). The actuall employee told me that he simply left because the other one was too late.
Tip for managers: get your story straight
That said. Rooms are outdated, with holes in the curtains, room is badly equipped when compared with other residence inns, I was told there were no baking pans, when I asked why there was an oven in the room the staff actually told me to go buy a new baking pan if I wished to use the oven. Even pointing out that I was getting there with 5 persons, only 4 towels were provided. Sofa bed was not done with bed sheets, even after I pointed out that I was arriving late. Bathrooms are really small.
Overall the worst residence inn I've been, and I visited some. Sub standard by any means.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank You for your comments. I am so very sorry that there was some miscommunication at the Front Desk. There was an issue with the two changing shifts and we have addressed that going forward, however, the property was not left unattended at anytime. I also regret that you did not care for your suite. Please know that we will be renovation our Guest Suites in 2014.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.