My wife and I have stayed in a fair number of Marriott Hotels she is an Elite card holder. First things first thank you for the upgrade which was appreciated. The rooms did look a little tired and could do with some upgrades to the furniture. The bed in particular sagged badly and by the time the night was over my wife and I were in a sleepy hollow. If we had stayed longer we would have mentioned it. I'd like to praise Cynthia who was an excellent front of desk in comparison to some male members of front desk who's grasp of English was poor and it was frustrating to try to get answers about the area or when we complained about a cleaner entering the room when we had left a note on the door asking to leave the room undisturbed. Cynthia on the other hand knew exactly who we were and referred to us by name so good service there.
Secure parking was good though perhaps it should be included in the price rather than an extra.The breakfast was good enough to start the day off. Adequate but not special unlike other Marriotts we have stayed in. We use Marriotts brand because of the high standards we usually receive.
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- Also Known As:
- Residence Inn Miami Coconut Grove Hotel Miami
- Residence Inn Coconut Grove
- Coconut Grove Residence Inn