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“Not worth the price.” 2 of 5 stars
Review of Residence Inn Miami Coconut Grove

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Residence Inn Miami Coconut Grove
3.0 of 5 Hotel   |   2835 Tigertail Avenue, Coconut Grove, Miami, FL 33133 (Coconut Grove)   |  
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Ranked #53 of 112 Hotels in Miami
Springfield, Illinois
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
14 helpful votes 14 helpful votes
“Not worth the price.”
2 of 5 stars Reviewed March 11, 2013

I have to start out by stating that we travel a lot and prefer to stay at Marriott brand hotels. We have stayed at a lot of different Residence Inn hotels over the past 5 years, but this one was a major disappointment. When I walked in the door to check in, the guy at the front desk just kind of looked at me, he didn't ask "Hi, how may I help you?. He just looked at me. I told him we had reservations. Being Gold members, I would have thought he would have been a little friendlier once he looked up our reservation. But this was not the case. I figured he must be having a bad day and I wasn't going to let it ruin the beginning of my vacation. We booked a 2 bedroom/2 bathroom suite because we had 5 adults. Let's just say this wasn't a typical 2 br/2bath suite at a Residence Inn. The building is very old and the doors open to the outside, kind of like a motel. The living room was very small, definately not big enough for the 5 of us to sit around. The kitchen was nice, the bathrooms were small. The room had a stale smell, almost like it hadn't been rented for a while. About 30 minutes after we checked in, we discovered that there was feces on the outside of the toilet. I immediately called the front desk and housekeeping arrived within 3 minutes of my call. They were very apologetic. I wasn't too upset because the bathroom was very small and I don't think they would have seen it unless they stood out in the hallway and looked at the toilet. The breakfast was very good. My main complaint was that the carpets were very worn, the room smelled closed up and the bedding was not the usual Marriott quality. The pull out couch was very bad. I don't recommend anyone to use this as a bed. We paid over $300 for this room, it wasn't worth over $150 a night. We only spent one night here, if we had reservations for more than one night I would have seriously reconsidered staying the second night.

  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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218 reviews from our community

Traveler rating
    54
    78
    40
    31
    15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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  • French first
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  • Italian first
  • Portuguese first
  • Spanish first
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English first
Quito, Ecuador
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 28, 2013

We got a government rate at the last minute. Service was very good, staff was friendly and helpful. The hotel is conveniently located within a 1/2 kilometer walk to Coco Walk, a nice, upscale shopping center with a Gap, Victoria's Secret, sports stores, Johnny Rockets, and other good food options. The area is safe and well-lit. It is also within a short walk to a nearby marina. There is an elevated train within 20 minutes walking for access to the airport, the Dadeland Shopping mall, and more. The cab ride took about 30 minutes and cost $30, including tip.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Paz, Bolivia
Top Contributor
96 reviews 96 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed February 1, 2013

The property was great. I stayed for about two weeks and the room was great. Two adults, a baby, and two dogs, we all fit and enjoyed our stay. Great happy hour and breakfast. The number one thing about this hotel was the staff. They went out of their way to accommodate us and make us feel welcome.
They let us checkout late, and when we missed our flight gave us our room back with no issues.

All of the staff spoke with us on a personal level and were very helpful. This is why I think this is one of the better places to stay in Miami. Not to mention you are only 3 blocks from Coco Walk. great location, good condition and friendly staff.

Room Tip: If you stay on the first floor you will hear people rolling luggage in front of your room, so maybe...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa R, Front Office Manager at Residence Inn Miami Coconut Grove, responded to this review, February 6, 2013
Dear ranger0793,

I would like to thank you very much for having taken the time to write a review for our hotel. We greatly enjoy hearing that our guest find that our service and staff were able to provide them above and beyond service. We also do love to hear that our location is also something that you enjoyed during your stay. Being a Residence Inn we are able to help our guest enjoy the comforts of home with the luxury of 24/7 customer care and support.
Please feel to contact me for future reservations. Thank you again for allowing us to serve you and thank you for taking the time to post a review.

Melissa Reiner
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
50 reviews 50 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 7, 2012 via mobile

Awesome place. Love residence inn. They don't seem to disappoint. Happy hour is awesome once again. Parking is pretty sufficient and in the property. Could be part of the package considering I.stayed 8 days. Lovely place. Quiet. So close to the local Miami spots. Quite a drive to.Miami beach though

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa R, Front Office Manager at Residence Inn Miami Coconut Grove, responded to this review, January 31, 2013
Dear icyvegas,

I would like to thank you very much for having taken the time to write a review for our hotel. We greatly enjoy it when our guest find our hotel layout and size so accommodating. We all also do love to hear that our location is also something that you enjoyed during your stay. Please feel to contact me for future reservations. Thank you again for allowing us to serve you and thank you for taking the time to post a review.

Melissa Reiner
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocala, Florida
Top Contributor
103 reviews 103 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed December 2, 2012

Our first visit to Miami and so happy we stayed here! The staff is very friendly and the fresh breakfast in the morning was excellent and FREE :-) Also love having a large fridge in the room as well as a dishwasher, stove and microwave. HBO is a nice bonus and the internet connection seemed fast and secure too. Happy couple were were and will stay again!

Room Tip: we enjoyed the 4th floor
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa R, Front Office Manager at Residence Inn Miami Coconut Grove, responded to this review, January 31, 2013
Dear PowerSellingMom

I would like to thank you very much for having taken the time to write a review for our hotel. We greatly enjoy it when our guest find our hotel layout and size so accommodating. We all also do love to hear that our location is also something that you enjoyed during your stay. Please feel to contact me for future reservations. Thank you again for allowing us to serve you and thank you for taking the time to post a review for our hotel. We look forward to having you stay with us again in the future.

Melissa Reiner
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkeley, California
Top Contributor
69 reviews 69 reviews
69 hotel reviews
Reviews in 58 cities Reviews in 58 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed November 17, 2012

I spent a night at the Residence Inn in Coconut Grove and had a good experience. The lobby and breakfast area were clean, and breakfast staff were friendly. My room was well appointed and clean, although a bit on the older side, and very spacious and comfortable. The Wi-Fi is free and worked without any problems.

The hotel configuration isn't the easiest to understand, but I found my way around without too much trouble. Parking costs $15, so I parked at the municipal garage across the street for $5. Check in was a major hassle; the clerk swiped my card incorrectly and claimed that it had been denied. I was able to reach my credit union on the phone, and they told him to try again. (It worked.) While there is a pool and a barbecue area on the premises, unfortunately there is no hot tub.

Breakfast was included, and the selection was more extensive than I've encountered at some hotels. Besides the usual carbs, there were a few hot items and a waffle-making station. It would have been nice if the cereal bar had something like Raisin Bran.

Overall, I recommend the Residence Inn. While it does not have as much character as the Mayfair, which I stayed at the last time I visited Coconut Grove, the Residence Inn was much more to my liking.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa R, Front Office Manager at Residence Inn Miami Coconut Grove, responded to this review, January 31, 2013
Dear davdaven,

I would like to thank you very much for having taken the time to write a review for our hotel. We greatly enjoy it when our guest find our hotel layout and size so accommodating. We all also do love to hear that our location is also something that you enjoyed during your stay. Please feel to contact me for future reservations. Thank you again for allowing us to serve you and thank you for taking the time to post a review for our hotel.

Melissa Reiner
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, United States
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 11, 2012

This was a nice hotel even though it was in the middle of some renovations. The pool patio was awesome in my building (building two) and it had two gas barbeque pits beside it. Gated parking lot (although the spaces were a little tight to get into with a van) and the complimentary breakfast had a very decent variation of selections. They do need to get some better kits for the barbeque utensils though, or do away with the bag they keep them in all together.

Room Tip: Ask for ground floor facing pool in building 2.
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa R, Front Office Manager at Residence Inn Miami Coconut Grove, responded to this review, January 31, 2013
Dear Lee M,

I would like to thank you very much for having taken the time to write a review for our hotel. We greatly enjoy it when our guest find our hotel layout and size so accommodating. We all also do love to hear that our location is also something that you enjoyed during your stay. Please feel to contact me for future reservations. I am happy to say that I have taken your suggestion a created a new BBQ kit for guest to use. Also that our Lobby Renovations are complete, and our rooms will be completed this year.
Thank you again for allowing us to serve you and thank you for taking the time to post a review
for our hotel.

Melissa Reiner
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Miami Coconut Grove

Address: 2835 Tigertail Avenue, Coconut Grove, Miami, FL 33133
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #53 of 112 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Miami Coconut Grove 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
Residence Inn Miami Coconut Grove Hotel Miami
Residence Inn Coconut Grove
Coconut Grove Residence Inn

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