When I arrived at the hotel I was greeted by the bellman and front desk. I had made the reservation and do to some inconveniences was guarenteed an upgrade from the front desk manager. When I arrived the girl at the front desk knew nothing about this and the manager refused to speak to me. I was told he did not know who I was. Upon check out I saw this same manager, when I approached him to speak to him he was very obtuse and would not consider anything that I had to say. I would not stay at this hotel again. It seems the higher level staff is very self absorded and in it for themselves. This does not represent Marriott standards. It is also an older hotel and not in a prime location.
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- Also Known As:
- Miami Marriott Dadeland Hotel Miami
- Marriott Miami