Apart from being a Marriott a Marriott Gold loyalty member and having a Marriott Visa credit card holder, my company travels to Miami about 2 to 3 times a month and for the most part, we stay at this hotel. Frequently we either receive a voucher for the breakfast downstair, sometimes we do pay for it, in which there is no problem at all. This time we were there for two days and we were given a breakfast voucher for both days. On the second day we were there, I gave the hostess our vouchers and proceeded to my table. She then told me that the omelette section wasn't part of our breakfast and if I wanted I had to pay $8. I told her that I have never seen such thing for all these years that we have stayed there. She asked me to talk to the front desk. When I got to the front desk and while explaining the situation to the clerk, this manager STACEY ADAMS, comes out of nowhere with the worst attitude ever and tells me that there is nothing they can do. At this point, I explained to her that it wasn't the $8 charge, it was the principle behind it. And if she was willing to put in jeopardy my relationship with the Marriott. On a very sarcastic way, she said there was nothing she could do. Apart from having zero customer service skills, STACEY ADAMS was extremely unprofessional, very bad attitude and certainly should not be given the title manager. I don't recall the last time I actually wrote a review and I am a very easy going person, but this time I couldn't let it go.
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- Also Known As:
- Miami Marriott Dadeland Hotel Miami
- Marriott Miami