I was quite shocked when I arrived at the hotel during my last business trip to be told at 7:15 pm there were no rooms available. Apparently, the manager made a very poor decision (in my opinion obviously) to let a rather large group extend their stay and check out extremely late, knowing that the hotel would be full later that day and rooms would not be available until very late in the evening. In fact, I really thought the front desk staff were joking when they informed me I would have to wait an hour for my room. My co-worker waited almost 2 hours. My company spends a lot of money at this hotel every year so I was very disappointed in how we were treated. There was no excuse for this inconsiderate decision. I would not ever stay there again if I wasn't forced to stay there by my company.
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- Also Known As:
- Miami Marriott Dadeland Hotel Miami
- Marriott Miami