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“disappointing....” 2 of 5 stars
Review of Miami Marriott Dadeland

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Miami Marriott Dadeland
4.0 of 5 Hotel   |   9090 S. Dadeland Boulevard, Miami, FL 33156   |  
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Ranked #56 of 129 Hotels in Miami
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
“disappointing....”
2 of 5 stars Reviewed September 11, 2013

Was there for 2 nights for a business meeting with a small group (12 rooms)

Must say that front desk, restaurant, room service and conference room personnel were very attentive and helpful

Several (3 or 4) of the group's reservations were botched..... people booked for the wrong days or cancelled reservations that had to be booked at sister location across the street because the Marriott was sold out...

At first the hotel person responsible for our group tried to blame it on us, which I thought was wrong and unprofessional....then explained that they had some software/system problem that caused the issues with our reservations.....

Conference room was very cold and for some reason they were not able to adjust the temperature to a reasonable level.......

My room was OK.... will need to be updated soon.
Good TV (large Samsung LCD) and quiet A/C

Breakfast room service was always on time and exactly as ordered. Prices/charges are reasonable.

Restaurant food was also OK...nothing specially good or bad....just OK

$19 + tax /day for valet parking

Very convenient if you plan on shopping at the Dadeland Mall, 3-4 blocks away (they have a shuttle)

Not sure if we will meet there again.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDHotel, Director of Sales at Miami Marriott Dadeland, responded to this review, September 18, 2013
On behalf of myself and the entire staff, we thank you for taking the time to post your comments regarding your recent experience with us. We take all comments seriously and have already shared your comments with the departments in question on the good comments as well as the comments that need attention. We hope that you give us another opportunity the next time you need meeting space in the Miami area. Our goal is to win your confidence back and prove that we can provide you with the exceptional service you have come to know and expect from the Marriott brand.

We look forward to welcoming you back.
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254 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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English first
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 3, 2013 via mobile

Stayed with family for four days. Location for shopping is the best. Very good buffet breakfast, great service at restaurant. There are some options around town to eat, and Publix is around the corner.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDHotel, Director of Sales at Miami Marriott Dadeland, responded to this review, September 18, 2013
On behalf of all the associates at the Miami Marriott Dadeland, I sincerely thank you for the valuable time you have taken to provide us with your great comments! We always appreciate your feedback, regardless of good or bad, as it provides us with the opportunity to continually improve ourselves as a team and maintain our motivation to always strive for the best.

Thanks again for staying with us and we look forward to welcoming you back in the near future.
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 16, 2013 via mobile

Stayed at the hotel for 1-16 aug. Had a great stay with a quiet room for the most part. Customer service was fantastic and we loved the valet parking. Of couse it is the only parking they have and a little pricey. The pool and fitness center are probably the best I've seen. Gym has up to date treadmills with tv's built in and they have both free weights and cybex type machines. If you plan on eating at the hotel it's quite expensive and they have no vending machines but the hotel is super close to the Dadeland mall and many eating establishments. Overall an excellent stay.

Stayed August 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDHotel, Director of Sales at Miami Marriott Dadeland, responded to this review, August 20, 2013
On behalf of all the associates at the Miami Marriott Dadeland, I thank you for the valuable time you have taken to post this wonderful review. We are very pleased to hear about the great time you had and the good service you experienced during your stay at our hotel. We value your feedback and always strive to deliver top-notch service to all our guests.

Thanks again for choosing us and we hope to have you back in the near future.
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Santiago, Chile
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 12, 2013

I stayed a couple of days first week of august for business purposes. Front desk people was very nice and the room was clean and neat.

But there were two very annoying problems that an hotel like this can not do. The first one was that the bathroom sink was clogged. The second one was really hard to believe in a Marriot like this: they just clean the room next door at midnight. A lot of noise coming from vacuum cleaning and housekeeping personnel.

This hotel is not five stars anymore.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Punta Gorda, Florida
Top Contributor
136 reviews 136 reviews
26 hotel reviews
Reviews in 41 cities Reviews in 41 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed August 11, 2013

Just spent the weekend at the Miami Marriott Dadeland and enjoyed the location close to Dadeland Mall. What I noticed about the hotel: gold faucets and the wear and tear shows the age of the property. Our room on the 21st floor had 2 tears in the carpet and the heat lamp bulb had been replaced with a florescent bulb. Shower worked well and drained well and the view was fantastic. Super large wall mounted flat screen TV was neat but it doesn't swivel so if you want to watch from the desk or side chair the view is restricted. The bed was comfortable, as were the pillows, but the duvet was lumpy and too heavy. Breakfast was buffet with a good selection ($19.50 if you have to pay for it) but the parking (valet only) at $19 per night was ridiculous. The staff were all nice and helpful especially in the restaurant.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Rico
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 29, 2013

Went to Miami for a day and decided to stay here. As soon as I got there the valet took my car and welcomed me to the front desk for check-in. They have computers and a printer for boarding passes or any other documents. When I got to my room there was a cheese tray and a fruit basket. The hotel is close to the Dadeland mall which is great and has options for eating and shopping. My only complaint is the air conditioning in the room, at the middle of the night I woke up and the room was hot, while the A/C made a loud noise.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
52 reviews 52 reviews
15 hotel reviews
Reviews in 30 cities Reviews in 30 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed July 22, 2013

Stayed as part of a week long business conference, with a couple of extra days tagged along to the end for fun. The hotel is perfectly nice - the room was plenty large enough, clean, security box, and decent view. I'm really not sure what the other complaints were. The pool was really nice, as was the gym - plenty of cardio & weights equipment. The hotel is well situation - right next to a large high end mall, there's also a TJ Maxx round the corner, Publix (in case you don't want to use the expensive mini-bar), and also a nice bakery called DonPan. I really have no complaints other than the valet being so expensive at $19 per day. The bed was very comfortable, however some additional power-points and extra lighting especially int he bathroom area would have been greatly appreciated. Free wifi was nice, but the signal could have been a bit stronger. Overall I would definitely stay here again.

Room Tip: Ask for a high up room (floors 15-20), away from the ice machine.
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Miami Marriott Dadeland

Address: 9090 S. Dadeland Boulevard, Miami, FL 33156
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Miami
#44 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Miami Marriott Dadeland 4*
Reservation Options:
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Also Known As:
Miami Marriott Dadeland Hotel Miami
Marriott Miami

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