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“Incredible Customer Service” 5 of 5 stars
Review of Miami Marriott Dadeland

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Miami Marriott Dadeland
4.0 of 5 Hotel   |   9090 S. Dadeland Boulevard, Miami, FL 33156   |  
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Ranked #57 of 129 Hotels in Miami
Grand Cay
2 reviews
1 helpful vote 1 helpful vote
“Incredible Customer Service”
5 of 5 stars Reviewed May 27, 2013

We recently spent a long weekend at the Marriott Dadeland and had an excellent stay. We were able to check into our room when we arrived at lunch (with amazingly comfortable beds), walk less than 400 metres to Dadeland Mall (every shop you could wish for) and rent a car directly from the reception without any pre-booking nonsense (and at a great rate).

All the staff are extremely helpful and nothing was ever too much to ask. If you're truly looking for a care-free holiday, this is your place to stay in Dadeland. It's not a boutique hotel but you really cannot fault the impeccable service which can make a holiday just that, a holiday!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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289 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
London, United Kingdom
Top Contributor
92 reviews 92 reviews
49 hotel reviews
Reviews in 47 cities Reviews in 47 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed May 16, 2013 via mobile

This hotel has got lots going for it. Great gym. Great pool. Great staff. 2 minutes walk from a huge supermarket with a deli inside,so you can avoid huge markup prices in mini bar and room service snacks. On a side note the mini bar is one of the type where if you move any item inside you will be charged regardless. There is a great mall 2 minutes drive or if you fancy a stroll about 7 minutes. Close to the airport (15 minutes). I enjoyed my stay. Beds comfy. Room pleasant. All in all what I come to expect from the Marriott brand.

Stayed May 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antigua
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 13, 2013

I stayed three nights for business in May and found the same consistent service experienced over the years. The staff is excellent and very helpful. The meeting rooms are very well appointed with modern technical and visual aids. I have always found this hotel to be very good for business, the valet service is professional and I found our assistant extremely thoughtful. My friend had some uniforms for his son's drum line in the trunk. The valet removed them and had the room number attached and placed in the baggage hold while we were at the meeting. I love the new lobby live screen of a beach front and the CNN news in the bathroom mirrors! Now if time permits, you have lots of shopping and dining choices. My personal favourite is Cheese Cake Factory. A short five minute drive east takes you to a nice plaza where a DSW shoes and Ross are located. Target and a number of other department stores are located across the way. Not driving? No problem, the train is directly around the corner from the hotel. I would recommend this property.

Room Tip: I like the higher floors, for the view is breathtaking.
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
50 reviews 50 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed May 5, 2013

I attended a 4 day conference at The Marriott Dadeland. It is a good, business friendly hotel, the conference rooms are nice, service is very good and staff is friendly. The rooms are not tight, there is a small closet for the luggage, plasma tv, tea/coffee maker, iron, clean and comfortable beds and pillows. Bathroom/toilet are also clean and offer good quality toiletries.The minus is the carpet, reaching a point when it should be changed. Although it is not close to Downtown Miami, it has easy access from the airport and there is a Publix store, a Panera coffee shop and some small restaurants and coffee shops around the block. It is very close to Dadeland Mall, one of the biggest malls in Miami, and one rail station away from Dadeland Station, where you can find Target, Bed Bath & Beyond, Best Buy and Sports Authority (the train stops at the back entrance of the hotel)

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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uk
Top Contributor
99 reviews 99 reviews
62 hotel reviews
Reviews in 59 cities Reviews in 59 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed April 30, 2013

I stayed at this hotel for 1 night through my work. The hotel is in Dadeland area of Miami about 30mins drive from Miami airport and south beach. The hotel is located next to Publix supermarket for al lyour needs and 2 mins walk from Dadeland shopping mall that includes multi food court and Macy's along with many other brand names. There are few restaurants in that area.
The rooms were well equipped, very clean and hygienic, has plasma tv, tea/coffee maker, iron, very clean and comfy beds and pillows, hygienic bathroom/toilet and toiletries.
The hotel has wifi, gym, rooftop swimming pool, restaurant , outside lounge for smokers and friendly staff.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pebble Beach, California
Top Contributor
69 reviews 69 reviews
54 hotel reviews
Reviews in 55 cities Reviews in 55 cities
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed April 18, 2013

I probably should have known that this wasn't going to be the best hotel stay when 10 minutes into my visit, the hotel turned off the water for a "small problem." To their credit, the water was restored pretty quickly and the hotel credited me with some loyalty points, but my goodwill towards that issue was quickly erased when I returned to my room to find a maintenance guy painting the room next to mine with a very smelly paint - fumes in the hallway and my room. He agreed to open up some other ventilation routes and the smell dissipated slowly. Then I couldn't turn off a light in the bathroom, which the (next door) maintenance guy said was due to a faulty timer light switch, so he forced it off and I never used it again. And in the morning, using my own hairdryer (because I couldn't find one in the room), I learned that the outlet next to the sink was extremely loose so the dryer would not stay plugged in. Safety issue!

The room itself is unremarkable, with worn carpeting. The single-pane windows let in a lot of street noise - even on the 19th floor! - and the wind whistled through them. On the plus side, I have a lovely view and the bed is very comfortable.

I'm here on a business trip and the meeting facilities are good. The AV support has been excellent, and the buffet dinner was surprisingly tasty.

This is not a hotel I would choose for a return visit if I were making my own travel arrangements. Too many small glitches in an otherwise unremarkable facility have marred my view.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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St Johns, NL
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 17, 2013 via mobile

We were attending the Taylor Swift concert in Miami, FL. My wife knew of the American Girl store in Miami, and the Marriot Dadeland at 9090 S Dadeland Blvd had an "American Girl" experience.

For a few extra dollars per night, both our girls got a mini-bed for their American Girl dolls to sleep on! (I thought it was a bit over-priced, but on check-in, Sylvania, who was very helpful, advised us the mini-beds were ours to keep and take home after our stay!!) The doll beds were set up and prepped for the dolls when we went in the room, and the girls immediately started playing with the beds and getting their dolls ready to get tucked into their new beds! Very well done!

As well, the next morning, we were leaving on a noon flight. We had a large quantity of luggage, and the bellman helped immensely with the task of getting it all downstairs and stacking it all into the mini-van! He and the Valet Parking staff were very helpful, and I credit them with helping us get off to the airport on time!! Well done and many thanks!!

Breakfast for two was included with our room rate, however in the rush to get packed and off to the airport, we were unable to take advantage of this benefit. Thus, I am unable to comment on the quality of the breakfast/food.

Overall, very pleasant stay. Front desk staff were very helpful with check-in, Sylvania in particular stood out. Very clean, and guest rooms were very clean and bright. The girls will remember the "Hotel where our dolls had beds", and now we have the beds to use for playing in their play-room as well!

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Miami Marriott Dadeland

Address: 9090 S. Dadeland Boulevard, Miami, FL 33156
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Miami
#46 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Miami Marriott Dadeland 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Miami Marriott Dadeland Hotel Miami
Marriott Miami

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