I reserved a concierge level room, which was considerably more expensive, thinking that the concierge lounge would provide us with the amenities usually found in such places. We were very disappointed. Although the lack of ANY services the first day and evening (Saturday) was somewhat compensated for by a voucher for breakfast, the Sunday evening spread was pitiful. The food was sparse and cheap, and not even a glass of wine offered. When I asked to speak with the manager, I was given a front desk assistant Manager who exhibited attitude. Although she comped us hors d'oeuvres and a glass of wine through room service, her attitude made the experience a negative one.
The room was small, dated and the flat screen TV didn't swivel, and could only be comfortably watched from the bed. The tub is very small (Hampton Inn-sized) and the towels are adequate- not plush. The pillows and bedding were great, as was the bed (very comfortable). The climate control was good, as well.
The Sunday brunch in the restaurant was not good (it used to be one of the best in Miami) and they gave me real coffee when I had asked for decaf, which made me very physically uncomfortable.
Our main beef with the hotel is the cheap approach to the concierge level of service and the attitude of management.
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- Also Known As:
- Miami Marriott Dadeland Hotel Miami
- Marriott Miami