We spent one night at this hotel at the end of September. When we arrived the check-in clerk asked "2 double doubles?" to which we replied yes (there was my husband myself and two children aged 9 and 7 ) He then said "oh we don't have any you'll have to have a rollaway bed put in your room". When the bed arrived it was of a single size even though we had been assured it was a double size and would fit two. When we asked repeatedly for another room or another bed we were told "we are full tonight ". It took several phone calls down to reception and then a visit to them to finally get another rollaway bed put in the room. The Assistant Manager okayed this even though it was "against regulations to do so !!!!" We had been travelling for 21 hours at this point and just wanted to get the children and ourselves to bed but we couldn' t believe the attitude of the Assistant Manager and reported this to Royal Caribbean as soon as we embarked the ship - to date( 5 weeks later) we still have not had a reply to our complaint. the hotel blamed Royal Caribbean for only telling them they needed a room the day before but Royal Caribbean claim this is rubbish. My advice? make sure you get the InterContinental Bayside as it is much nicer and right next to where "Liberty of the Seas" is docked !! Incidentally this happened to another Scottish couple travelling with their 21 year old daughter. Even she ended up in a rollaway bed !!
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- Also Known As:
- Miami Marriott Dadeland Hotel Miami
- Marriott Miami