I stayed at the EPIC Hotel for one night, and used the room to surprise my girlfriend and propose to her. To begin with, the room was incredible and exactly as advertised. I didn't have the time to use the pool, but wish I did. The hotel staff was eager to help with every single request I had, which include the following:
1. Late (5pm) checkout
2. Provided four easels to the room so that I could display some enlarged photos
3. Delivered a package I had shipped to the hotel right when I checked in
4. Pretended to check-in my girlfriend when she arrived at the hotel to keep the surprise going
Overall - I would highly recommend this hotel. Their customer service can not be matched.