We just came back from The Epic for New Years weekend. I booked a club level room,which is definitly worth the extra cost.I always make a point of asking for a quiet room,away from noise,elevators,etc.It was on my reservation,and I also told the front desk girl.She said"we are booked up"but my room should be quiet." Well,it was next to the club lounge(the kitchen)so there was noise all day and night.We couldnt change the room.But everything else was great.The room was on the 29th floor,great view of the city.With a terrace to view the fireworks.Theres a computer in the room,& free internet service.I loved the 5 presentations in the club lounge,and the concierges were so nice.The food,expecially at the evening reception,was really good.All the amenities at the hotel,the pool,spa,restaurants are exceptional.We didnt even leave the hotel,we had everything we needed there.I cant imagine staying anywhere else in Miami.In fact,we intend to make this our close to home getaway from now on.Upon checkout,we told Macarena about the room noise,and she looked up our reservation and saw that we requested a quiet room away from noise.This very sweet young lady really cares about people.She gave us an adjustment on our bill,which I wasnt expecting.I just want the manager to know that my room request was ignored by the check in person,but check out made up for that,and Macarena is a great employee.This is what makes people come back to a hotel.I just know next time,to ask for a different room on the club floor,and make sure I check the room first.But I have been telling everyone to stay at the Epic,they wont be dissapointed.There is no reason to stay anyplace else!!!!!!!!!!!!!!!!
- Official Description (provided by the hotel):
- The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more less
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- Also Known As:
- Epic Hotel Kimpton