Stayed for 4 days at the EPIC. Nicely decorated, overall very attentive staff, good restaurant, pleasant spa but missing a beat in a whole hearted "guest comes first" attitude. Little things but ... I don't want a hotel employee to intrude into our room-service breakfast in bed to determine the minibar usage nor deal with a snippy hostess in the restaurant when I wish to sit in a place where the bar menu isn't regularly served, etc., etc. In a luxury hotel I expect first class service every time, every place.
The spa is nice (and the treatments were very good) but I've been to others where there was more hands on client care – tea, lemon-water to drink, scented pre & post treatment room with comfy chairs & dim lights.
- Official Description (provided by the hotel):
- The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more less
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- Also Known As:
- Epic Hotel Kimpton