Stayed for 4 days at the EPIC. Nicely decorated, overall very attentive staff, good restaurant, pleasant spa but missing a beat in a whole hearted "guest comes first" attitude. Little things but ... I don't want a hotel employee to intrude into our room-service breakfast in bed to determine the minibar usage nor deal with a snippy hostess in the restaurant when I wish to sit in a place where the bar menu isn't regularly served, etc., etc. In a luxury hotel I expect first class service every time, every place.
The spa is nice (and the treatments were very good) but I've been to others where there was more hands on client care – tea, lemon-water to drink, scented pre & post treatment room with comfy chairs & dim lights.