I have stayed at this Hotel last year on my way to a cruise, I stayed 2 night on the club level, we were treated like royalty from the minute we checked in, Gene the club concierge and his assistant Bobaldo went above and beyond to make my kids fall in love with the club. This year when we said we are planning a trip to Miami they insisted on staying in the Epic hotel club level, so I booked and we were not disappointed one bit in fact we where surprised with welcome back small touches in our room. I feel the hotel has maintained its great service in fact I felt it was better this time, and the staff at the club Gene Bonaldo and others were superb. One thing that added value to this hotel is Zuma restaurant best Japanese food in the USA. I highly recommend staying at the Epic especially the club level, I will for sure next year it is becoming a family tradition.