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“Unparalleled Experience!” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
5.0 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Ranked #5 of 111 Hotels in Miami
Certificate of Excellence 2014
GreenLeadersGold level
Boca Raton, Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Unparalleled Experience!”
5 of 5 stars Reviewed July 24, 2010

I spent last weekend celebrating my birthday at this hotel in downtown Miami. I cannot say enough about how well they treated me and my guest. I had heard many good things about this property but now I can say I have experienced it. I had emailed the hotel prior to my arrival to indicate that I was going to be staying at the hotel for the first time and I was celebrating my birthday. I received a call the day before from the InRoom Dining Mgr. Jose Aguirre asking what type of wine I preferred. Upon arrival I was upgraded to a spacious one bedroom suite overlooking the bay and skyline. The bathroom had a large tub/jacuzzi and a huge separate shower with the shower head in the center of it. The balcony wrapped all the way around the two rooms. The next day Mr. Aguirre delivered a bottle of champagne and fruit to my pool cabana. I must also give thanks to the pool guys who took care of our every need with great enthusiasm. I cannot say enough about how well Mr. Aguirre, the management staff, and all the employees of this hotel took care of me and my guest. I highy recommend staying here for a special occasion.

  • Stayed July 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, July 28, 2010
BTM2010:
Thank you for taking a few moments to contribute such an amazing posting.
Thank you also for mentioning how the employees and management took care of you and your guest on your birthday. Happy Belated Birthday. We look forward to your return stay with us.
Warmest Regards,
Sean McKeen
Resort Manager
Report response as inappropriate
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2,281 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2010

My boyfriend and I had not taken a vacation in ages and so we decided that this summer we just had to get away from the hectic life of New York and relax with our 4 year old son. It was difficult to spend money we did not readily have on a vacation, but we were feeling burned out, so we decided to throw caution to the wind for a few days and try to enjoy the fun part of life that we felt we deserved. Through expedia, we booked 4 nights at a hotel in Coconut Grove, Miami, but after reading the reviews I quickly cancelled that reservation. I scoured the net and stumbled upon Epic Hotel. I read the great reviews about Epic hotel and even though we were going to spend more than we had budgeted for we decided to take our chances. Those reviewers were right! This hotel is the place to be! The hotel is just as beautiful as it looks on the internet, the suite we took was lovely, but what made this place so special for us was the staff! Every member of the Epic hotel staff was attentive and gracious and helpful and respectful and just simply wonderful! Thanks to Annie the valet parking manager and a really sweet person, who generously assisted us with our parking dilemma ($$$) and to Marcus who, upon our arrival, handed my son a bottle of bubbles to which he happily exclaimed "cooooooool"! My son also had another great surprise on the morning of our second day. You see, we had gone that morning to the restaurant to take advantage of our complimentary breakfast (offered to us the night of our arrival) and my son had asked for crayons and coloring paper when we were seated. The young lady who seated us kindly apologized to him for not having any and he was okay with that. After breakfast we returned to our room and were surprised to hear the doorbell ring about a half hour later. It was a special delivery for our son! A pack of crayons and a coloring book with stickers of trucks! (It is a pity that I have forgotten the name of the young man who delivered it, because every time he saw our son he asked if he was enjoying his book). We were all delighted and that made us fall completely head over heels with Epic hotel and the staff at that moment (and believe me, we had already fallen in love)! I could go on and on and on, because in our short 4 night stay, there were so many other thoughtful deeds done by the staff which made us feel competely relaxed and special and cared for, but I will stop here. We really believe that our vacation was money well spent and we intend to visit again very soon. Thank you, Epic hotel! You certainly exceeded our expectations and we are truly satisfied with the experience we had. You certainly deserve all the compliments that you have been given.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, July 26, 2010
barrettwa:
Thank you for taking a few moments to write such a fantastic contribution.
Thank you also for mentioning that the staff made you feel relaxed and cared for.
We look forward to your return stay with us.
Warm Regards,
Sean McKeen
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
laguna hills
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
Reviews in 28 cities Reviews in 28 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 22, 2010

So much to say here but I'll try to keep it short. Amazingly friendly staff. They make you feel special and well taken care of. The nicest person we encountered was Farah. She upgraded us to a Bay view room, gave us two complimentary items from the mini bar (has snacks) since we don't drink and won't enjoy the complimentary wine hour at 5pm. She sent hot chocolate to my room at 11pm when I was craving it and asked where I could find a local cafe. She had this "we can do anything for you" attitude that made us feel heavenly. When I called the front desk about negotiating valet price, the staff member asked me "what do you think is reasonable?" I gave him my answer and he said "okay, it's done." The valet service was great also. We called from our room when we wanted our car and by the time we got downstairs our car was ready. The hotel provides lemonade and ice tea from 2-4pm. The decor is very modern and comfortable. They have a lounge area downstairs w/ this really cool microsoft computer (kind of like a Ipad..not sure what it's called). My husband and I sat downstairs for a bit just enjoying the view and playing on the computer. The pool area was beautiful and relaxing. The staff person set us up on loungers w/ towels and water. The spa is free for hotel guests. The gym is very clean and modern w/ individual tvs for each machine. The spa has a Hammam (kinda weird but nice feeling), a quiet room, and a detox chamber (not co ed). The detox chamber was kinda dingy though and took awhile to heat up. Otherwise, everything was absolutely amazing! Oops, forgot to mention the complimentary continental breakfast every morning (although we slept in and only used it one day).

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, July 23, 2010
nadiashahmalik:
Thank you for taking a moment to write such a fantastic contribution.
Thank you for mentioning the amazingly friendly service.
We look forward to your return stay with us.
Warm Regards,
Sean McKeen
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 17, 2010

First time to a Kimpton hotel & The Epic didnt let us down. We came here on our Honeymoon & found the hotel to be excellent in service & quality. The only 2 downside were the continental breakfast, very good; but the same everyday. The price of the car park is $32 per night, it's the only thing that's overpriced in the hotel.

The food is great from their main resturant Area 31. Drinks are a little over priced, but thats quiet common in Miami.

The concierge was great, arranged a hire car, several trips & gave us discount vouchers too.

Overall, a great Hotel!!

  • Stayed July 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, July 21, 2010
Jezza2010:
Thank you for taking the time to write such a great contribution.
Congratulations on your recent wedding and thank you for choosing us to spend your honeymoon. We hope to see you again each year on your anniversaries.
Warm Regards,
Sean McKeen
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed July 14, 2010

The positives

This hotel is beautifully appointed, the room was excellent and had decent views.
The pool staff were excellent
Food and drink prices were reasonable

The Negatives

The pool is undergoing maintenance work during the week therefore suffers from contants tile grinding noise and dust for most of the day. The workers laying the tiles are the slowest in history and a small house could have been built in the time that a few tiles were laid. Not in the least bit relaxing.

Poolside meal of Cuban Panini was sub standard, fatty pork and frazzled fries, not good. Also reuested a Burger via a room service which was undercooked causing me stomach cramps, again not good

Thursday 7th had some sort of event outside which mean extremely loud music played till around 11pm (DJ and Percussionist), not the worst thing to occur but after a day of being at the pool with the tile grinding noise there for 8 hours it was too much noise for one day.

Friday 7th - Went for a drink on the terrace at 6, in the space of a half hour not one member of staff took an order from me, just kept walking passed me, eventually I went to the bar and requested a drink (Corona). The girl serving then disappeared into the restaurant as there was none in the bar. After 5 minutes she eventually returns with 2 glasses of White Wine (who for I dont know as no one else was at the bar), she sees me mutters Corona under her breath and then disappears for another 5 minutes, 40 minutes after getting to the bar I now have a drink (hooray). The bar wasn't busy and its apparrent they were short staffed as the girl was the only one serving, at the same time she was delievering food to tables so I'll not blame her too much but the hotel has to take note, customers having to wait 40 minutes to get served is not good service. In the space of 3 hours I managed to get 2 drinks in total.

Saturday - some idiot in another room decides to start playing loud dance music from their room at around 1:30=2 am, not the fault of the hotel and not sure of the hotel had it stopped as it seemed to stop after about 30 minutes.

Sunday - Downpour of rain meant the outside terrace wasnt really an option, went to the bar downstairs on the 1st floor to discover the dont open Sundays, what sort of hotel doesnt open their bar on a weekend???)

  • Stayed July 2010, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, July 21, 2010
JK57:
Thank you for taking the time to write to us about your experience.
Let me first sincerely apologize for all the inconveniences which occurred through out your stay with us. We will address all the Food and Beverage opportunities immediately. I am a bit surprised that the pool team did not discuss the option of spending the day at the private resident pool with you. We do mention all pertinent renovation information on all major websites. From August 9th to September 2nd we will be performing preventative maintenance on our pool deck again and will also be offering as we were two weeks ago the option to utilize our private residents pool deck; which has great sun in the afternoon. I will be in touch personally immediately to apologize. Thank you again for your experience.
Warm Regards,
Sean McKeen
Resort Manager
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Cork
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 13, 2010

I stayed at the Epic with my husband & two young children (7 & 4) recently at the start of our summer holiday. None of us could get over how friendly and helpful everyone was & how welcome we were made feel. The kids were asked their names by staff when they first met and from then on were always greeted by name with a smile. Nothing was too much trouble and we truly felt like VIPs the whole time we were there.
We had a huge one-bedroom suite, which was amazing! It had everything we could need during our stay and was immaculately clean. Housekeeping was never visible and yet the room was cleaned and turned down each day to a very high standard.
The pool area was stunning and again spotlessly clean. The choice of two pools meant that we didn't feel our kids slashing around was disturbing any of the other guests. Both were monitored constantly and again anything we needed was to hand.
We ate in Area 31 and couldn't fault it. The food was fresh and very well prepared, service was excellent. The kids also found it interesting being able to watch the chefs at work in the kitchen.
We have stayed in a lot of hotels but even my husband who travels a lot with work argrees that this is one of the best we have ever stayed in. I would highly recommend it to anyone.

  • Stayed June 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, July 21, 2010
sol1905:
Thank you for taking the time to write such a fantastic contribution.
We truly appreciate hearing about your experience and we love the recommendation.
We look forward to your return the next time you visit Miami.
Warm Regards,
Sean McKeen
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
buenos aires
Top Contributor
223 reviews 223 reviews
67 hotel reviews
Reviews in 56 cities Reviews in 56 cities
182 helpful votes 182 helpful votes
4 of 5 stars Reviewed July 12, 2010

Hello, I have been staying in this hotel till its opening in Dec08. Its has improved in many areas and others are worst, but the fundamental thing it´s that the Management worries about their guests and that its always a good sign. Our last stayed (Jun2010) was very good, the room, the staff, the breakfast, the spa, were perfect, but we found the gym cleanliness a disaster and that´s why I mark very low the hotel this time. I found improvemnts at Area 31 were we´ve dinner with friends 1 night and Zuma it´s a great restaurant but the kitchen smells a lot.
This last time I was hesitating between the Epic and the Mandarin, so we went twice to the Mandarin to visit and to eat and I think we made the right choice. The Mandarin is a beautiful hotel, very well decor, but the location of the Epic is better and the gym and pool are larger.
So in downtwon Miami this is my choice !!.
Hola, me he alojado en este hotel desde que inauguro en Dic08. Ha mejorado en algunas areas y empeorado en otras, pero lo importante es que al Administrador le importan sus huespedes y eso es un buen signo. Esta vez encontre todo bien, menos la limpieza del gimnasio, que era un desastre. A mi me encanta entrenar y si bien el gimnasio cuento con cleanex para que cada cual limpie los equipos, lo que encontre en muy malas condiciones fue la limpieza en general. Area 31 esta mejor, el menu muy bueno y rico y Zuma me gusto pero la cocina larga mucho olor en el ambiente y eso me molesto. En este viaje estaba indecisa entre alojarme en el Epic o en el Mandarin, entonces fui a conocer el Mandarin. El hotel esprecioso, ubicado con una vista increible a la bahia de Biscayne, pero encontre que en cuanto a ubicacion, gimnasio y pileta el Epic es mejor. Depsues de 6 estadias el Epic sigue siendo mi eleccion en el downtown Miami.

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, July 21, 2010
blueBuenosAires:
Thank you for returning to the EPIC. We truly appreciate you choosing us as your home away from home in Miami. I sincerely apologize for the cleanliness concerns in the fitness center, they have been addressed. The goal of all our employees here at EPIC involves exceeding all our guests’ expectations; it is not only the managers who care dearly about our guests. If you don't mind I will send you a quick email; regarding your next stay; it would be my pleasure to coordinate your reservation and insure that we exceed your expectations.
I look forward to your next stay with us; hopefully you will have a few moments to touch base in person.
Warm Regards,
Sean McKeen
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#4 Spa Hotel in Miami
#4 Luxury Hotel in Miami
#4 Business Hotel in Miami
#5 Family Hotel in Miami
#5 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — EPIC Hotel - a Kimpton Hotel 5*
Number of rooms: 411
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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