So much to say here but I'll try to keep it short. Amazingly friendly staff. They make you feel special and well taken care of. The nicest person we encountered was Farah. She upgraded us to a Bay view room, gave us two complimentary items from the mini bar (has snacks) since we don't drink and won't enjoy the complimentary wine hour at 5pm. She sent hot chocolate to my room at 11pm when I was craving it and asked where I could find a local cafe. She had this "we can do anything for you" attitude that made us feel heavenly. When I called the front desk about negotiating valet price, the staff member asked me "what do you think is reasonable?" I gave him my answer and he said "okay, it's done." The valet service was great also. We called from our room when we wanted our car and by the time we got downstairs our car was ready. The hotel provides lemonade and ice tea from 2-4pm. The decor is very modern and comfortable. They have a lounge area downstairs w/ this really cool microsoft computer (kind of like a Ipad..not sure what it's called). My husband and I sat downstairs for a bit just enjoying the view and playing on the computer. The pool area was beautiful and relaxing. The staff person set us up on loungers w/ towels and water. The spa is free for hotel guests. The gym is very clean and modern w/ individual tvs for each machine. The spa has a Hammam (kinda weird but nice feeling), a quiet room, and a detox chamber (not co ed). The detox chamber was kinda dingy though and took awhile to heat up. Otherwise, everything was absolutely amazing! Oops, forgot to mention the complimentary continental breakfast every morning (although we slept in and only used it one day).
- Official Description (provided by the hotel):
- The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more less
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- Also Known As:
- Epic Hotel Kimpton