How much can I say about a place I like so much? Let me begin: My standards are high as well as my expectations. I travel quite often and always ensure my stays include those hotels that are highly revered. The Epic was no exception! The bulk of reviews in TripAdvisor are #1--well, I am here to tell you that I concur!
Check-in: Bellman asked me within 30 seconds to carry in my bags...I declined, but they still asked---excellent!
Front Desk: Initial problem with check-in only because another member of my party checked in earlier under my reservations. However, the front desk managed to correct the matter within minutes while making me feel I was their only customer! Alexi was one of those that made me feel so very special! Thanks Alexi!
Appearance: Hotel tremendous curb appeal...close to water, easy to get in and out, near shops and restaurants (walking distance). Interior lobby is exquisite contemporary and open feel, rooms have splendid and artful designs that are functional and enjoyable.
Amenities: Toiletries are top drawer! Towels and bedding are very nice quality!
Room: Wonderful views to either city or bay! Baths are ornate! Furniture very functional and decorative! Although I was in one of the suites, it had plenty of square footage, fantastic balcony and exceptional view! Negatives...I just wish there were more plug-in receptacles in the room than what they had!
Dining Room/Bar: I only had room service...this was excellent food, great presentation (simple order), and came within 20 minutes. I did, however, have one of their infamous "MOJITOS" in the bar on the 16th floor....it was one of the best I have ever had and well worth the $13 it cost.
Pool: Located on 16th floor also...unique design and shape, lots of room, individual covered areas, comfortable furniture.
Concierge Level: I paid the extra to participate in this additional service. Although the food presentations are small in size, they are very elegant and tasty. Gene, one of the main concierge managers, wore a smile (not fake) 24/7! He'd always tried to accommodate his guests above and beyond what is normally expected.
Maid Service: We stayed in and out of our room most of day with "No maid service" sign on, so we didn't have normal service. But, when I called at 4:00pm, they came up within 20 minutes. Guy was one of the service people who went the extra inning to ensure we had extra pillows and our couch bed made.
Checkout: No hitches....easy.....wonderful sendoff! Several behind desk urged me to come back and visit them again (not just the girl checking me out)!
Special Note: Farrah and Alexi (at the front desk) remembered my name throughout my stay and always greeted as they saw me leaving and/or returning to the hotel. I thought this was a wonderful personal touch and makes me want to return as soon as I can.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 21, 2010
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Thank you for taking the time to write such a fabulous contribution. Thank you for being so detailed and for mentioning so many of our employees by name. We look forward to your next stay with us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.