My wife and stayed here March 24-26, 2010. It is an elegant hotel with the expected amenities. However its room service needs improvement. One morning it took several phone calls to get my breakfast. Fortunately I had no appointments to get to. But Olga, who served us room service on various occasions, was great and made an unpleasant situation bearable. The valet needs improvement too. Once it took over a half-hour to get our car, for no reason. Other guests arrived at the valet station after us yet they got their cars ahead of us. After we arrived home we received an e-survey from the hotel and in response I included these criticisms. The manager responded offering his apologies but nothing else. I stayed at this hotel because my employer paid the bill and because it was the site of a business meeting. If I ever visit Miami again I'll stay elsewhere.
- Official Description (provided by the hotel):
- The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more less
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- Also Known As:
- Epic Hotel Kimpton