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“Everything I read was true...” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Ranked #5 of 129 Hotels in Miami
GreenLeadersGold level
Rio de Janeiro, Brazil
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Everything I read was true...”
5 of 5 stars Reviewed May 4, 2010

I chose the Epic in Miami after reading several reviews in your site. Some said it was the best hotel they had ever stayed in their lives. Quite a statement. Decided to check it out and frankly, test Tripadvisor reviewers as well.
The result was extremely satifying.
What Kimpton did with the Epic is unique!
Great feeling upon arrival, a new format that is very refreshing.
The right price and the right attitude towards how they charge. Very correct and appreciated.
Above all, however, this hotel offers service. Excellent service.
Everyone treated us (and people around us) with the correct measure of familiarity and distance people look for in hotels.
People like Gene, Bruno, Jacqueline and others made the difference.
I wouldn't stay anywhere else in Miami after this experience.
I truly hope they keep it up in the future.

Congratulations

  • Stayed April 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, May 5, 2010
From_Rio:
Thank you for taking the time to write such an excellent contribution. Thank you also for mentioning a few of our employees by name; we will recognize Bruno, Gene & Jacky for providing service excellence. We look forward to your return stay with us.
Warm Regards,
Sean McKeen
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,111 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oxfordshire
Top Contributor
54 reviews 54 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed May 1, 2010

We stayed at The Epic in March on our annual trip to the Sony Ericsson Tennis at Key Biscayne; it was half the price of the Ritz Carlton on Key Biscayne, and twice the fun! The rooms are gorgeous, large, wonderful beds, heavenly huge bathroom with 'window' to the room, fab balcony, lovely helpful staff, proper tea making facilities in room - as requested in advance as, being a Brit, I can't get up without a cup of English Breakfast - stunning pools. The only tiny downside was that, even though we had 3 girls in the room, they kept forgetting to stock up again for 3 and we had to call down every day for more tea/wine glasses/coffee mugs/towels etc. It was fantastic having free computer with internet in the room - absolutely wonderful, can't wait to return.

  • Stayed March 2010, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, May 4, 2010
betseybooc:
Thank you for taking the time to write such a glamorous and blissful contribution.
Thank you also for mentioning the employees and the great amenities. We are so happy we were able to accommodate a proper tea set up throughout your stay. We will revisit the proper stocking of your guest room for three female guests. We look forward to your return.
Warm Regards,
Sean McKeen
Resort Manager
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Naples, Florida
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 1, 2010

Stayed for 3 nights in March with a group of us, but would have loved to stay longer as usual! We visit about 4 times a year & alwasys enjoy. A very unique boutique property near pier and excellent location for walk over to Bayside. From check in to check out nothing but friendly service and attitudes with everything (and I mean everything catered for). Everything top notch. This place actually inspired our own furnishings/bathroom back home.
Love it and will be returning, actually July I think LOL

  • Stayed March 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, May 4, 2010
Rob070:
Thank you for taking the time to write an awesome contribution. Thank you for mentioning the friendly service and friendly attitudes. We look forward to your return visit in July.
Warm Regards,
Sean McKeen
Resort Manager
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north carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 28, 2010

we stayed at the Epic in Miami from April 20 thru the 25th... it had to be the best hotel we have ever stayed at!! hands down! My son and I travel extensively worldwide and this hotelhas everything ANYONE would want or need.. rooms are ultra plush, and they has ammenities that blow your mind! everything about this hotel is 5 star. from the time you pull up until you leave its 5 star/first class all the way. They are kid friendly in everyway, close to EVERYTHING! I do suggest you get the club level with Mean Gene and Blondie as your concierges, they will HOOK YOU UP! anything you want or could imagine they can get for you and FAST! They are the friendliest people from the maids to the valets to the front desk clerks!! we were booked to go to Key west for 2 nights, then go home, but we enjoyed the epic so much that we stayed one night in key west and headed back to the Epic for our last night!! if you ever go to Miami... stay at the EPIC,,, it will be a stay that you will never forget!!

  • Stayed April 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 30, 2010
sammyt2:
Thank you for taking the time to write such an amazing contribution. Thank you also for mentioning the excellent service; we will be sure to recognize the club level team and mean Gene. We look forward to your return stay with us.
Warm Regards,
Sean McKeen
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Top Contributor
59 reviews 59 reviews
52 hotel reviews
Reviews in 39 cities Reviews in 39 cities
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed April 25, 2010

We stayed in the Epic recently while in town for the Sony Ericsson Hotel tennis tourney in Key Biscayne. The Epic exceeded all our expectations. Quite frankly, this might be the nicest hotel I have ever stayed in.

The room was wonderfully appointed. The bed (we had a king) was very comfortable with high thread count sheets. The bathroom was huge and probably the biggest of any hotel I have ever stayed. A nice touch were his and hers wash basin's. A lot of nice touches in the room, including a mini PC terminal that allowed us free interest access. The room included a balcony with a nice view of the bay. We tried the pool one day and it was quite nice and was heated. Service at the front desk was attentive and efficient.

I would add the restaurant in the hotel, Area 31, was mindblowingly good. If you stay here you are missing something if you don't try this restaurant. They offer some nice outdoor dining.

If there is a downside to the Epic is its not particularly well located in terms of walking to anything and is essentially in a business area. It is not difficult to get a cab out front. Was about a 15 minute cab ride to get to South Beach. If you are expecting a hotel in a walking neighborhood this is not your hotel. Nonetheless the amenities of this hotel are second to none.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 27, 2010
mjohns7861:
Wow, thank you for taking the time to write such a fabulous review. Thank you for all the accolades. We look forward to your return with us.
Warm Regards,
Sean McKeen
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 22, 2010

I've traveled for business for over 30 years and can honestly say I was blown away by this hotel. The room was spacious, clean, very sound proof. The bath ammenities were superb. Loved the in-room computer.

After a long day a work, it was a delight to sit out on the balcony and see boats coming down the canal. It was also lovely to dream a bit -- seeing the large yachts that were docked by the hotel each day!

The front desk and valet were outstanding! Room service was good too. The only minor complaint was that there was not much of a selection for late night in-room dining. No biggie, but even though I was tired, I opted to eat elsewhere.

  • Stayed April 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 23, 2010
Schust:
Thank you for taking the time to write such an amazing contribution.
Thank you for mentioning the outstanding service and the yachts; we all have that same dream. Our In Room Dining menu will be enhanced significantly on May first. We look forward to your return stay with us.
Warm Regards,
Sean McKeen
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, UK
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 19, 2010

Just come back from staying 3 nights at the Loews in South Beach, then went on a cruise for a week and stayed 2 nights at the Epic before flying back to the UK. The Epic is better than the Loews and although the bar wasn't open in the lobby, it still beats the Loews beacause it is customer focused. When we arrived at the Epic at 9am our room was ready, how good was that, having just come off the cruise ship! The rooms are nice and spacious, the bathroom is great, lots channels on the the tv for our 15 year old daughter and free internet. The pool area is wonderful with sun loungers, beds, shaded areas and there is no one trying to make a fast buck by getting you a sun lounger by the pool, you walk out choose where you want to sit and the staff immediately come over with towels and iced water, not like the Loews! We were on the 29th floor and had the facilities of the hospitality lounge, which was ideal and Bonaldo is a really helpful guy. There are some quite expensive restaurants nearby, but take a short taxi ride or a 15 minute walk to the Brickell area and you will find reasonably priced restaurants there and the hotel will show you sample menus to help you decide. All in all, we really enjoyed our stay at the Epic and apart from the balcony not being cleaned when we arrived, one phone call and it was immediately cleaned from top to bottom. Highly recommend this hotel and if we come back to Miami, we will definitely stay at the Epic. You don't have to be on South Beach to have a good time!

  • Stayed April 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 24, 2010
Highlander2010:
Thank you for taking the time to write such an excellent contribution. Thank you for mentioning we are customer focused and we will recognize Bonaldo for exceeding your expectations. We look forward to your return visit the next time you are in Miami.
Warm Regards,
Sean McKeen
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#3 Luxury Hotel in Miami
#3 Spa Hotel in Miami
#3 Romantic Hotel in Miami
#3 Family Hotel in Miami
#4 Business Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Number of rooms: 411
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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