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“Excellent hotel, very pleased with our choice” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Hotel amenities
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Fly South for the Winter
Ranked #5 of 129 Hotels in Miami
GreenLeadersGold level
Ireland
Senior Contributor
46 reviews 46 reviews
43 hotel reviews
Reviews in 36 cities Reviews in 36 cities
231 helpful votes 231 helpful votes
“Excellent hotel, very pleased with our choice”
5 of 5 stars Reviewed December 5, 2009

We asked our travel agent to put us into this hotel (based on TA reviews) as they had bkd us into a very poorly rated hotel in South Beach and as we were staying 3 nights pre cruise we didn't want to stay in a dive. On arriving at the hotel after travelling for 17 hours we were professionally and efficiently greeted at Reception and informed that we had been comp upgraded to a jnr suite and this was a wonderful surprise. The room was very large, extremely comfortable, had wonderful views from the floor to ceiling windows, and it was very well furnished with a corner couch, large flat screen tv, balcony, full PC with comp internet and we even had our own little goldfish (who we called Albert!). We also received comp vouchers for continental breakfast and what a wonderful start to the day sitting on the terrace overlooking downtown Miami. The only carparking at the hotel is valet and this costs approx $30 per day but we had no problem paying this as space in the area is at a premium and the service by the valets was very good. The hotel offers comp coffee in the morning from 6 to 9 am and also all guests are invited to attend a wine hour from 5 to 6 pm every evening - both are wonderful and unexpected touches that the hotel does not necessarily need to offer to it's guests. We didn't eat in the restaurant but did order room service one evening and although the choice isn't extensive, the quality,quantity and cost of the meal we chose was excellent. The location of the hotel is easily accessible following the very good directions provided on the hotel's website and there are many restaurants and bars in Mary Brickell Village which is a 15 minute walk from the hotel. All in all we very much enjoyed staying at the Epic and would have no hesitation in staying there again if/when we are next visiting Miami.

  • Stayed November 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 13, 2009
ClaireeTurnip:
Thank you very much for taking the time to write such a detailed contribution. We are very pleased that you enjoyed your stay and would return the next time you visited Miami. We will look after Albert for you.
Warm Regards,
Sean McKeen
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,109 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (531)
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English first
Palm Springs, California
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 29, 2009

We stayed here one night while awaiting our cruise. The hotel was newly opened and I must say the staff went above and beyond in every area. As an example, upon checkout the hotel called us a cab to go to the cruise ship terminal. After 20 minutes and no cab, the doorman got the hotel SUV and took us himself.

Upon our return to Miami, we stayed at the Mandarin. A notch up in every respect but almost double the price.

  • Stayed December 2008, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 13, 2009
shinyroad:
Thank you for your wonderful contribution. We appreciate you mentioning that the staff went above and beyond in all areas.
We look forward to your next visit with us.
Warm Regards,
Sean McKeen
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 29, 2009

Stayed 3 nights at the Epic

The "wow" factor was there when we walked in the room for the first time,the view was fabulous and the bathroom huge!!

The flaws for me were the lack of reading lamps at the bedside and also no light switch by the bed, resulting in having to get up from the bed to switch out the lights and then fumble your way back to bed in the dark!

The bathroom had no hooks for hanging up towels or robes, and the rain shower pressure was very weak.

However we did enjoy our stay, and the positives for us were, breakfast served on the terrace,it was a lovely way to start our day and again those wonderful views
The staff are all extremely helpfull,friendly and always smiling !

I would choose to stay somewhere else when I return to Miami as I was left feeling slightly disappointed by the Epic

  • Stayed October 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, December 11, 2009
macca19:
Thank you for your contribution. Thank you for mention the extremely friendly, helpful and always smiling staff. We will immediately research and rectify the reading lamp concern and water pressure opportunity.
We hope you will reconsider and stay with us again the next time you are in Miami to regain your trust.
Warm Regards,
Sean McKeen
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
RI
1 review
5 of 5 stars Reviewed November 26, 2009

We just came back from this wonderful hotel in Downtown Miami.

The negatives are the construction surround the hotel as well as the resturant/lounge that is being built in the lobby.

IT was truly wonderful to see a brand new clean 5 STAR hotel that deserve its rating. We have stayed in numerous hotels across US and seen many on tripadvisor.com and only to be disappointed. This one truly lilves up to its standard as #1 in the Miami area.

There are too many overpriced hotel in Miami South Beach Area. This is definitely a true alternative. The view to the Biscayne Bay was unbeatable. We also had a great wine evening reception. They GYM was the best I have ever been in. It is better than Intercontinental, Mandarin Oriental, Hyatt, etc, etc. Many treadmills, cross trainers, sitting areas. Above all, CLEANINESS IS THE NAME HERE.

The prices are also much better than south beach area hotels.

The concierge including OSCAR was truly helpful. He and the staff really go out of their way to ask and help whatever you need. EVeryone including the doorman smile and greet and ask if you need assistance. That is a rarity in America these days.

We always been weary about staying in KIMPTON HOTEL as most of their west coast hotels are OLD AND DESPERATELY need updating.

We will stay in EPIC AGAIN WITHOUT SECOND THOUGHTS when we visit Miami again.

FINALLY-----FREE COMPUTER AND FREE INTERNET in the room. THAT IS UNBEATABLE. NO CHARGE. COMPLEMENTARY alone with great morning coffee and tea.

TIPS: eat at South Beach but dont stay at overpriced hotel. It was radiculous how cheap (relatively) the food at South Beach is. They really work hard with breakfast and lunch specials. Loved the streetside style of eating. Also, taxis is a great way to get around. Not too expansive.

TIPS: USe miami tour company and go see Everglades with Gator Farm. You will see nature and the wild as it should. Say hello to SCARFARCE (the alligator ) when you go.

  • Stayed November 2009, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, November 27, 2009
GymFreakRi:
Thank you very much for writing your first tripadvisor contribution about the EPIC and for the glowing review. We appreciate that you mentioned Oscar's service and that the employees go out of their way to assist our guests. Also, great tips. We look forward to your future stays with us.
Warm Regards,
Sean McKeen
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
milan, italy
Top Contributor
125 reviews 125 reviews
125 hotel reviews
Reviews in 82 cities Reviews in 82 cities
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed November 23, 2009

Excellent and friendly service, elegant rooms (on the smallish side, though), exceptional views. Breakfast wasn't top notch. But then again a good value for money choice, if you get a convenient rate.

  • Stayed November 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, November 27, 2009
lucaerrante:
Thank you for taking the time to write your fantastic contribution. We love short and concise feedback which mentions both friendly service and service excellence. We look forward to your next visit with us at the EPIC.
Warm Regards,
Sean McKeen
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
beatricepugzilla
Top Contributor
58 reviews 58 reviews
49 hotel reviews
Reviews in 31 cities Reviews in 31 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 22, 2009

Just left the hotel this AM - From check in to check out my exerience was FANTASTIC at the Epic. All of the concierges working on the Club Level are absolutely wonderful. Gene was truly impressive and a wealth of knowledge and an all around great guy and Jullian (I think that is his name) runs a very close second - but I have to say that everyone was TOP NOTCH. I am currently trying to find another reason I have to come to Miami as soon as I can so I can once again stay in the Epic.
I travel at least 3 weeks a month for work and EPIC is now the number one of all hotels I have styed in this year in the US.
WOW - and I will be telling my Company's meeting planner in case other folks in my Company need a hotel in Miami.

  • Stayed November 2009, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, November 27, 2009
beatricepugzilla:
Thank you so much for taking the time to write such an awesome contribution. It thrills us to hear that you enjoyed your stay on the club level and that you received impressive service. Gene and the team will be recognized for exceeding your expectations. We look forward to your return visit at the EPIC and your companies visit as well.
Warm Regards,
Sean McKeen
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
1 review
5 of 5 stars Reviewed November 19, 2009

Stayed in the Epic for my sons wedding which was on The Biscayne Lady. The boat docked right next to the hotel. What a joy to be able to walk out of your hotel and board and return right back to your hotel.

  • Stayed October 2009, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, November 20, 2009
dunstac:
Thank you for taking the time to write such a wonderful contribution. Congratulations on your sons wedding and thank you for choosing the EPIC for such a momentous occasion. We love to share in creating life long memories. We hope to see you on your anniversaries.
Warmest Regards,
Sean McKeen
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#3 Family Hotel in Miami
#3 Luxury Hotel in Miami
#3 Romantic Hotel in Miami
#3 Spa Hotel in Miami
#5 Business Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Number of rooms: 411
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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