We have stayed at the EPIC Hotel in a waterfront Club Level room from 28-31
Due to the outstanding experience we had, we would like to take the time to
comment on our stay.
From a mere factual point of view, the EPIC in itself is already a
wonderful place, with sleek and modern rooms, great views of the Miami
harbour and Miami Beach in the distance. You could continue with praise for
all of the tangibles but that would not reflect nor describe what you
really experience here as the characteristics are those of any top-end
hotel around the world and reproducable by others.
What really makes this hotel stand out among its peers in the area and
around the globe are its people. Upon entering the hotel, you can sense a
calm and relaxed type of team spirit, which also has a calm and restoring
effect on the guests. Out of all the nice people we met at the hotel, we
would like to point out some of them who made our stay really special.
Arriving from another hotel in Miami Beach, we called up the hotel to
arrange a transfer to the EPIC in advance and spoke to the Club Level concierge, who
turned out to become our main point of contact in the hotel and club
lounge. He won us over with his professionalism, effectiveness and
attention to detail. You could feel that he was doing at all times much
more than his job to make our stay with you as unforgettable as it was.
With good recommendations and an impeccable drive, he arranged and checked
several tours for us, all of which we turned down in the end as we did not
want to leave the relaxing atmosphere of the hotel anymore.
But this positive experience is not only limited to one single person but
also applies to all other staff we met. They managed to overcome the
distance between employee and guest that is experienced most of the time
when travelling. Due to the amount of travelling we do and the focus on
many other things, it is rare for us to remember specific names. But be it
the young and friendly staff at Club level or the helpful colleagues by the pool,
they all turned from face- and nameless employees into real personalities
and people we will remember and tell others about. They did so due to their
presence, commitment and dedication and by living all the good values
advertised on the in-room leaflets.
As a small note for improvement regarding our stay, we would note our
experience with the Sunday brunch at Area 31. Despite the nice setting,
jazz music and some quite good food, the disappointing part was to find the
same pastries as at the club lounge the day before on the brunch buffet and
then again during the afternoon/ evening the leftovers from brunch
re-appeared at the club.
All in all, this was one of our most exciting hotel stays ever and we will
not hesitate to talk about it to our friends, family and colleagues across
- Official Description (provided by the hotel):
- The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more less
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- Also Known As:
- Epic Hotel Kimpton