My daughter and I had a great week in early June to celebrate her 13th birthday. She wanted to come to Miami and I didn't want her in the throws of South Beach. She researched on tripadvisor and picked EPIC. From the moment we checked in until we left...the weather, the staff, the experience were perfect. Juan and Carlos at the pool are amazing. They have an incredible balance of service and friendliness without being flirty or too chatty. Watching them point out a better way to handle something with the newer staff members was like trying to figure out a magicians trick ...subtle and always professional. Be careful to the management staff to lose them would be tragic. They should be apart of your training staff for new team members.
Only sour grape is that parking can be tricky is there is an event or you are not driving a car worth over 6 figures so plan for extra time in getting your car.
Other than that I would come back and stay at EPIC..it was perfect!