From the first minute I entered this beautiful, incredible, wonderful hotel until the very last second I "had" to check out, I felt like "Cinderella". I was treated like royalty starting with the email I received from the Concierge, Sonia Hoffmann, who personally asked that Monica Maksylewicz, Room Controller, attend to my every need and desire as I had been an accident several moths ago and I required a "special needs" room and special services. Monica's impeccable attention to making sure my room was perfect for my needs as well as getting me this most remarkable room on the 28th floor with the most magnificent view of the Miami River just look my breath away! Monica's warm and personal attention to every detail and her special in-room heart-felt touches were amazing and truly appreciated. Having said that, all the rest of the staff was so professional, kind, friendly and efficient from my room service orders that quickly arrived with the most delicious food, to the wait staff at the beautiful Area31 restaurant that each night masterfully waited on me and served me the most delicious and unbelievably presented food prepared by their masterful Chief. I must mention at this point that the Restaurant Managers, Damien and Bobby did every thing in every way to make my dining experience most memorable and extraordinary! In addition, I had the most relaxing, in-room professional and therapeutic acupuncture session with Luciana G. and a most wonderful in-room professional, therapeutic fabulous massage with Nanci B. Honestly, they both are the very best at their profession and I greatly appreciated their special attention to my needs as well. If I could give this hotel and its incredible staff ten (10) stars I would as it and they truly deserve it. The Epic hotel and its staff is so superior in every way. I sincerely mean this and wish to thank each and every one from the bottom my heart!