I was blown away by the customer service at this hotel. Every staff member went above and beyond to ensure our stay was memorable. From the door to front desk, to housecleaning and pool attendants. They spare no detail and if you need anything you can ask and they will help. Special touches like daily wine hour for guests, not charging for water, excellent room service and smiles from everyone make this my new favourite in Miami. Special mentions to Alex and Ashley at the pool- they made our day fun and relaxing and we felt welcome from the second we sat down at this very beautiful pool among all the beautiful people.