I am in the customer service industry and my job is to drive Engagement among my team in order to enhance Customer Service. I have to tell you that the Epic was EPIC! It takes a lot for me to say that but I have to give credit where it is due. My husband and 18 month old son we're on vacation and had a not so great experience at a Key West hotel. Well, an angel must have told the team at the Epic hotel to make up for it cause they surely did!!! From the extremely courteous Valet (I wish I knew his name-blue eyes that recommended Rosa Mexicano for dinner) to the great check in experience, to EDUARDO the bell hop to VANESSA from Room service who SPOILED MY SON WITH FRESH MADE COOKIES AND A TOY to the great young lady at Area 51 (originally from New York)..... IT WAS PHENOMENAL. I had 2 of the best nights, showers and experiences I have ever had. The attention to detail and the team's ability to anticipate our needs to the cleanliness and gorgeous room..... I am a Epic fan forever.
THANK YOU EDUARDO, VANESSA and all for making our vacation a success. I have told everyone I know to come to your hotel.
- Official Description (provided by the hotel):
- The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more less
- Reservation Options:
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- Also Known As:
- Epic Hotel Kimpton