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“Epic hotel is EPIC” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Hotel amenities
Special Offer
Fly South for the Winter
Ranked #5 of 129 Hotels in Miami
GreenLeadersGold level
San Antonio, Texas
1 review
“Epic hotel is EPIC”
5 of 5 stars Reviewed June 9, 2014

I was staying at another hotel in Miami Beach but rented my last night in Miami at Epic because a friend was getting married there and i regret not staying the entire trip at the Epic. I got a corporate discount from my job and paid the same as the other hotel in Miami beach which the room was a quarter in size compared to the epic. The hotel is luxurious and the rooms are very big, and modern. I got an excellent view to the pool and to a river. Although i did not sleep there because we left to the airport at 4 am, my wife did took a nap and said the bed were very comfortable. I would definitely go back and stay longer.

Room Tip: I had the a pool view room 2308 and there was a DJ playing in the afternoon and could hear the music...
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  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zachary J, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, June 17, 2014
edsonsalazar

It’s all in the name, and we truly do strive to be EPIC. I am glad you made the switch over to EPIC for your last night so that you could experience our downtown luxury experience. The only problem is that you didn’t have a chance to stay with us long enough! Next time you are in Miami, let us take care of you for some more time

Can’t wait to have you back!
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2,099 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (527)
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English first
Mansfield, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 8, 2014

This hotel is downtown on the banks of Biscayne Bay wonderful views from the 21st floor. The hotel is well equipped with all of yours needs and nothing is to much trouble for the staff you only have to ask once. On the 16th floor there is a pool bar and resturant and entertainment area.

Room Tip: Go for the highest floor available
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zachary J, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, June 17, 2014
Bensue8

Thanks so much for taking the time to reach out to us! I’m glad you had the chance to take in all the views of the Miami skyline. It really is gorgeous…if we do say so ourselves. We also work hard to make sure that all your needs are handled efficiently, so I am glad that everything was delivered after only asking once. That is the flawless experience we always want to deliver.

We look forward to having you back on your next trip into Miami!
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Washington DC, District of Columbia
2 reviews
5 of 5 stars Reviewed June 6, 2014

this hotel is top notch and offers great rates to IN touch members. I like hanging by the pool and even when crowed Oscar, Carlos, Juan and Alex make you feel like their only customer.
Larry at the front desk was supper friendly and helpful though he has to learn about vodkas.
Great access to multiple restaurants in downtown and Brickell.

Room Tip: City View rooms can be much quieter
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  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zachary J, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, June 17, 2014
Wayne G

“Top Notch,” "Great Offers,” we are blushing! Thanks so much for this incredible review. We are so glad that you could take advantage of our exclusive In Touch offers! It is clear that Oscar, Carlos, Juan, and Alex did a fantastic job at the pool, they always do! I’ll let them know how much you appreciated it. It also sounds like Larry at the Front Desk really took care of you.

Hope to have you back again soon!
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Yorkshire
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 4, 2014

We stayed at the Epic in Miami for 2 weeks in May 2014. Obviously staying there for 2 weeks we saw how the place operates and could see all sides and experienced some inconsistencies.

It was a return visit and it did not disappoint. The staff are great and several offer an incredible service to the guests. However they don't all offer the same level. Not always bad, just not as good as those that offer brilliant.

These are highlighted in all areas. Around the pool Oscar and Juan are excellent, attentive and meticulous. When they took their rest days the guys that came in were below par and did very little to assist guests.

At breakfast most staff were fabulous, others you practically had to chase round the room to get a cup of coffee.

House keeping service was always ok but some days you got water, some you didnt. Just niggly but when others offer perfection then the little things show up after a while.

That said if something was ever wrong it was put right very quickly.

The hotel caters mostly for business and short break leisure travellers. The clientele were all well behaved, all hip and a mix of nationalities. Kids are made extremely welcome but there isnt much for them to do. We were presented with lovely gifts for them on arrival and these were essential in occupying them. We did feel a bit self conscious around the pool deck about having kids playing in the pool in an adult environment. There is a wine hour every evening in the lobby which is lovely (also great for people watching) but it offers children only a glass of water. This was fine but be aware this not an occasion for the whole family.

I recommend the corner suites but if you get the choice go for the views down brickell rather than facing north. Our room was great but faced onto the pool deck at the opposite hotel (marriot) and they were quite noisy with evening functions.

We hired a car and had to use the expensive valet parking ($37/night). usually very good but on one occasion we had a 30 minute wait for our car.

Food was always of a high standard but breakfast can hang around so ask for fresh and they will make for you pretty quickly.

The surrounding area has lots of good restaurants - Toro Toro at the intercontinental a must along with beer n burgers in brickell village. Avoid Pizzarium and Pericones. Both sucked. Very close to shops for whatever you need but dont stray too far north after dark, it gets rough very quickly.

Would like to give a shout out to the concierge service who sorted Heat tickets for us. Miami Heat play their games about 10-15 minutes walk along the road. Safe to walk.

Lastly - THE POOL - The pool was freezzzinnng. It was impossible for anyone to get in. The kids tried valiantly but we dont think we saw an adult spend more than 2 mins the water the whole of our stay. We asked several times for it to be heated, we got several different answers as to why it was cold. Just dont expect to get in the water if you stay here.

To summarise the Epic is genuinely a brilliant hotel in an excellent location with many super touches and feeling of hospitality. There are few inconsistencies in staff training which can frustrate and the pool needs urgent attention.

Room Tip: Corner suites looking down brickell avenue offer the very best views
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zachary J, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, June 17, 2014
Robert J

Thanks so much for taking the time to provide us with some great feedback about your two week stay. I am glad that much of our staff provided brilliant service, especially Oscar and Juan at the pool! They truly know the definition of hospitality. It also seems like you had the chance to enjoy our nightly wine hour and welcome bags for the kids.

Over the entirety of your stay, it sounds like you experienced some service that was not flawless. I appreciate your honest feedback and look forward to correcting this on property. It’s great to hear that even with a few hiccups, you still felt comforted by our “super touches and feeling of hospitality.”

We can’t wait to provide the perfect experience on your next stay!
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Paris, France
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 3, 2014

I've spent the new years eve at the Epic and it was great. The hotel is amazing and service is flawless at the club level. Good drinks and hors d'oeuvres all day long. Lucia couldn't make it better to serve us with her exceptional attention at the club. The Zuma restaurant is the best Japanese in Miami.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zachary J, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, June 17, 2014
RSQ-Paris:

I am delighted to hear about our great service at the Club Level! Lucia really is fantastic and I will pass on the compliments. Hope to have you back with us this New Years!
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New York City, New York
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 1, 2014

We stayed in Epic hotel in Room 2708 from February 24 to February 27 2014. This is our third return in a row. The hotel itself is not perfect, for example it’s odd to have a large HD TV in the room with standard definition signal. The main reason that we are coming back is a service and personnel that works there. Last year Alejandra was amazing, this year above and beyond went Emily Asbate, Stephany (hostess?), and Carlos (doorman?). Emily was extremely accommodating in our early check in request. Stephany took her time to talk to us, ensuring we are comfortable, making helpful suggestions on what to do in the area. Carlos, always with a big smile, was helping people with luggage, clearing wine glasses during wine hour without any attitude hints “this is not my job”. All these people made our stay extra special. Because of people like that we will be returning to Epic next year.
Thank you again for warm smiles and friendly personable service. Your staff truly cares about all our travel needs making our visit comfortable and memorable.

The Fishers

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Mcmurray
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed May 30, 2014

My wife and I stayed here On a friday night during Memorial day weekend. The hotel looks amazing from the outside. As we approached the main entrance we both started to feel we choose the hotel since it looked a little to "ritzy" and pretentious...we were wrong. Yes, the hotels restaurant (area 31) draws out the elite from south beach, however that does not change how any staff member treats its guests. There were times we walked in feeling poor compared to who was walking in next to us, but the hotel welcomes everyone.
The building - awesome
The location - awesome
The rooms - awesome
EVERY staff member we met - awesome
The View - the best

Room Tip: if you can afford it, go for the bay view
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#3 Spa Hotel in Miami
#3 Luxury Hotel in Miami
#3 Romantic Hotel in Miami
#4 Family Hotel in Miami
#5 Business Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Number of rooms: 411
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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