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“this hotel is Epic” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Ranked #5 of 130 hotels in Miami
GreenLeadersGold level
cornwall
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
“this hotel is Epic”
5 of 5 stars Reviewed April 17, 2014

my wife and I stayed a the Epic for 3 nights this April as part of an extended cruise holiday. Prior to arriving I had emailed the hotel with a few questions about our stay and they replied with all the answers which was more than helpful. on arrival we found our rooms were not ready as we were early from our cruise holiday. The Epic were very helpful again keeping our luggage safe while we were able to go straight our and around Miami starting our stay without losing any time waiting with our luggage until our rooms became available. The rooms were fantastic. very clean and the views were amazing. The hotels pool area was beautiful and all the staff from the bar to the doormen and reception were always helpful and happy. We would return to this hotel in a heart beat with out a thought. thank you Epic for making our stay a great experience. we would recommend to anyone looking for a high quality hotel with great staff.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,926 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (474)
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Salt Lake City
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed April 15, 2014

I stayed here with my 6 year old son in March, so I'm a little late in my review. Oh where to begin:

First, when I booked Epic on-line, I was going through a really rough time in my life (REALLY rough time) and I booked the wrong dates. I had no idea. My son and I arrived, around 8:30AM, and I figured they would hold our bags and we could lay out be the pool. They couldn't find my reservation. I pulled out the reservation I printed and handed it to them. They then informed me that I had booked the wrong month. My heart dropped, as this was currently the week of Spring Break. This amazing gentleman looked back at me, without saying a word, and changed it for me at no additional cost. THEN, he found an available room on a high floor, and gave me the key card. Wow.

Next, I had emailed the pool manager about renting a cabana during our stay. Obviously I was sure I gave him the wrong dates too, so when we arrived at the pool, I just asked what the rate was. It was pretty high, so I decided perhaps one day we would rent one. He then returned, told me he looked up my email and said he would honor the rate he quoted me for both days. Again, I was floored.

There are many other examples of how the hotel staff went above and beyond what I expected, or even deserved, but these two are my favorites. They were always extremely kind to me and my little guy, as this hotel probably doesn't see a lot of kids hanging out.

The room was amazing. Excellent views. Everything was perfect. Room service excellent. Restaurant and bar service and food was top notch. Location of hotel was great, as we could walk everywhere.

I will NEVER stay anywhere else while in Miami. Epic is absolutely perfect in every way, without being pretentious.

Room Tip: High floor with a bay view.
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Green Features: Above any other, which is a huge part of Kimpton Hotels.
  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, OH
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 14, 2014

I recently stayed here on my last business trip to Miami. The Epic was within walking distance to the office which made it great. My room was beautiful-- it was very roomy, the bathroom was also very large. My baclony had the greatest water view of the canal and beyond!!
The pool deck was so inviting and it was great to have a drink out on the patio and just enjoy.
I would definitely stay here again, I would even suggest for a pre-cruise or post-cruise out of the port of Miami- as it is close to the port of Miami as well.

Room Tip: Goo for the higher floors-- with a water view-- you will not be disappointed!
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 15, 2014
Terri M
Thanks a lot for your splendid tripadvisor review! I am really delighted to learn how much you enjoyed your spacious room and bathroom, the waterview and most of all our great pooldeck and the location. I love the fact that you consider us as a great pre cruise hotel. We really are!
Please come back soon.
EPIC wishes / Felix Brandt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
51 reviews 51 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 14, 2014

I recently stayed at the Epic hotel for business while in Miami and had an amazing stay. I always love to stay in Brickell as there are so many places walking distance, which is a plus in Miami, and the Epic is very well located. I felt very welcome by the team and i absolutely love my room and view. Internet was fast, which is good for business, room service was fast and great selection. I can't wait to go back to the hotel.

Room Tip: I personally love upper level
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 15, 2014
thibaut a
Thanks so much for having taken the time to give us a great review on tripadvisor. I love the fact that you not only enjoyed the super fast internet connection and our great In Room Dining selection but also the location of the hotel. Downtown is truly upcoming and fancy Brickell including Brickell village are all within walking distance from the hotel.
Please come back soon, trust me, there will be even more areas to discover by foot!
EPIC wishes / Felix Brandt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed April 12, 2014

Just stayed for two nights for business and was astounded by the mostly poor service. Room was never cleaned during my stay. In the middle of my shower turns all products in the bathroom were conditioner. I called for shampoo and over 30 minutes later they show up making me late. I then call for my car and they can't find it. They ask if I would like to speak to a manager who then never calls back. Not sure if it's the people in Miami or just lameness.

Room and spa were nice. I too was annoyed trying to nap and having loud music boom from below. I was on floor 25 and I requested a quiet room.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 15, 2014
Eric B
Thank you very much for having taken the time for your trip advisor review. I am happy to learn that you enjoyed your room and the spa. So sorry about the experience you had with housekeeping, we are actually using your feedback now as a training tool for our HSKP staff thanks to your valuable critique.
Please contact me directly prior to your next stay with us and I will be happy to personally ensure you will have a true EPIC experience throughout your entire stay with us.
EPIC wishes / Felix Brandt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Top Contributor
71 reviews 71 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed April 12, 2014

We chose this hotel for a fantastic view, contemporary, comfortable room and great service. We got it all - in spades!
The room was beautiful and showed NO wear, and is so well thought out. Plug in for my charger on my night table? Yes please!
The view of the waterfront was just what we expected. We overlooked the canal and waterfront, including yacht docked out front with a helipad! Patio had two chairs and table - comfortable.
I am a Kimpton fan (and InTouch member - don't stay here without becoming a member), and the service is always what impresses me the most. BF wasn't feeling well, and bellman ran to drug store and bought meds for us! Just a phone call away - so impressive - and SUCH great service!
I also love the wine reception each evening - a Kimpton trademark.
The EPIC did not disappoint - it totally impressed and set the bar for excellent accommodation and service. Thanks for a fantastic first night in Miami Kimpton!

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 15, 2014
jabulani26
Thanks so much for your awesome review and most of all for being a loyal Kimpton and EPIC fan. I was super thrilled reading your review and learning how much you enjoyed every singly aspect of your stay from the location to the room and the view up to the service provided by our great team.
Please come back soon, we can't wait to have you back.
EPIC wishes / Felix Brandt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
140 reviews 140 reviews
27 hotel reviews
Reviews in 55 cities Reviews in 55 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed April 9, 2014

The Epic Tower is comfortable and elegant. Rooms are tastefully decorated, beds are exceeding comfortable. Efficient, cordial and professional staff. A terrific location for a conference. Outstanding restaurants and food service … although quite pricey.

Green Features: Applause to the hotel for its in-room recycling efforts.
  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 10, 2014
dehenderson
Thank you very much for your great trip advisor review. I am thrilled to learn that you truly enjoyed everything about your stay. Kimpton is all about recycling and being environmentally friendly, thanks again for noticing!
We can't wait to have you back, our great staff is awaiting you!
EPIC wishes / Felix Brandt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#3 Luxury Hotel in Miami
#3 Romantic Hotel in Miami
#3 Spa Hotel in Miami
#5 Business Hotel in Miami
#5 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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