We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfect doesn't even come close.” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added EPIC Hotel - a Kimpton Hotel to your Saves list
EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
Fly South for the Winter
Ranked #4 of 122 Hotels in Miami
GreenLeadersGold level
Salt Lake City
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
52 helpful votes 52 helpful votes
“Perfect doesn't even come close.”
5 of 5 stars Reviewed April 15, 2014

I stayed here with my 6 year old son in March, so I'm a little late in my review. Oh where to begin:

First, when I booked Epic on-line, I was going through a really rough time in my life (REALLY rough time) and I booked the wrong dates. I had no idea. My son and I arrived, around 8:30AM, and I figured they would hold our bags and we could lay out be the pool. They couldn't find my reservation. I pulled out the reservation I printed and handed it to them. They then informed me that I had booked the wrong month. My heart dropped, as this was currently the week of Spring Break. This amazing gentleman looked back at me, without saying a word, and changed it for me at no additional cost. THEN, he found an available room on a high floor, and gave me the key card. Wow.

Next, I had emailed the pool manager about renting a cabana during our stay. Obviously I was sure I gave him the wrong dates too, so when we arrived at the pool, I just asked what the rate was. It was pretty high, so I decided perhaps one day we would rent one. He then returned, told me he looked up my email and said he would honor the rate he quoted me for both days. Again, I was floored.

There are many other examples of how the hotel staff went above and beyond what I expected, or even deserved, but these two are my favorites. They were always extremely kind to me and my little guy, as this hotel probably doesn't see a lot of kids hanging out.

The room was amazing. Excellent views. Everything was perfect. Room service excellent. Restaurant and bar service and food was top notch. Location of hotel was great, as we could walk everywhere.

I will NEVER stay anywhere else while in Miami. Epic is absolutely perfect in every way, without being pretentious.

Room Tip: High floor with a bay view.
See more room tips
Green Features: Above any other, which is a huge part of Kimpton Hotels.
  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,155 reviews from our community

Traveler rating
    1,564
    388
    115
    57
    31
See reviews for
426
808
109
444
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (548)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Cleveland, OH
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 14, 2014

I recently stayed here on my last business trip to Miami. The Epic was within walking distance to the office which made it great. My room was beautiful-- it was very roomy, the bathroom was also very large. My baclony had the greatest water view of the canal and beyond!!
The pool deck was so inviting and it was great to have a drink out on the patio and just enjoy.
I would definitely stay here again, I would even suggest for a pre-cruise or post-cruise out of the port of Miami- as it is close to the port of Miami as well.

Room Tip: Goo for the higher floors-- with a water view-- you will not be disappointed!
See more room tips
  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 15, 2014
Terri M
Thanks a lot for your splendid tripadvisor review! I am really delighted to learn how much you enjoyed your spacious room and bathroom, the waterview and most of all our great pooldeck and the location. I love the fact that you consider us as a great pre cruise hotel. We really are!
Please come back soon.
EPIC wishes / Felix Brandt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
55 reviews 55 reviews
37 hotel reviews
Reviews in 32 cities Reviews in 32 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed April 14, 2014

I recently stayed at the Epic hotel for business while in Miami and had an amazing stay. I always love to stay in Brickell as there are so many places walking distance, which is a plus in Miami, and the Epic is very well located. I felt very welcome by the team and i absolutely love my room and view. Internet was fast, which is good for business, room service was fast and great selection. I can't wait to go back to the hotel.

Room Tip: I personally love upper level
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 15, 2014
thibaut a
Thanks so much for having taken the time to give us a great review on tripadvisor. I love the fact that you not only enjoyed the super fast internet connection and our great In Room Dining selection but also the location of the hotel. Downtown is truly upcoming and fancy Brickell including Brickell village are all within walking distance from the hotel.
Please come back soon, trust me, there will be even more areas to discover by foot!
EPIC wishes / Felix Brandt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed April 12, 2014

Just stayed for two nights for business and was astounded by the mostly poor service. Room was never cleaned during my stay. In the middle of my shower turns all products in the bathroom were conditioner. I called for shampoo and over 30 minutes later they show up making me late. I then call for my car and they can't find it. They ask if I would like to speak to a manager who then never calls back. Not sure if it's the people in Miami or just lameness.

Room and spa were nice. I too was annoyed trying to nap and having loud music boom from below. I was on floor 25 and I requested a quiet room.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 15, 2014
Eric B
Thank you very much for having taken the time for your trip advisor review. I am happy to learn that you enjoyed your room and the spa. So sorry about the experience you had with housekeeping, we are actually using your feedback now as a training tool for our HSKP staff thanks to your valuable critique.
Please contact me directly prior to your next stay with us and I will be happy to personally ensure you will have a true EPIC experience throughout your entire stay with us.
EPIC wishes / Felix Brandt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Top Contributor
80 reviews 80 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed April 12, 2014

We chose this hotel for a fantastic view, contemporary, comfortable room and great service. We got it all - in spades!
The room was beautiful and showed NO wear, and is so well thought out. Plug in for my charger on my night table? Yes please!
The view of the waterfront was just what we expected. We overlooked the canal and waterfront, including yacht docked out front with a helipad! Patio had two chairs and table - comfortable.
I am a Kimpton fan (and InTouch member - don't stay here without becoming a member), and the service is always what impresses me the most. BF wasn't feeling well, and bellman ran to drug store and bought meds for us! Just a phone call away - so impressive - and SUCH great service!
I also love the wine reception each evening - a Kimpton trademark.
The EPIC did not disappoint - it totally impressed and set the bar for excellent accommodation and service. Thanks for a fantastic first night in Miami Kimpton!

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 15, 2014
jabulani26
Thanks so much for your awesome review and most of all for being a loyal Kimpton and EPIC fan. I was super thrilled reading your review and learning how much you enjoyed every singly aspect of your stay from the location to the room and the view up to the service provided by our great team.
Please come back soon, we can't wait to have you back.
EPIC wishes / Felix Brandt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
149 reviews 149 reviews
27 hotel reviews
Reviews in 59 cities Reviews in 59 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed April 9, 2014

The Epic Tower is comfortable and elegant. Rooms are tastefully decorated, beds are exceeding comfortable. Efficient, cordial and professional staff. A terrific location for a conference. Outstanding restaurants and food service … although quite pricey.

Green Features: Applause to the hotel for its in-room recycling efforts.
  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 10, 2014
dehenderson
Thank you very much for your great trip advisor review. I am thrilled to learn that you truly enjoyed everything about your stay. Kimpton is all about recycling and being environmentally friendly, thanks again for noticing!
We can't wait to have you back, our great staff is awaiting you!
EPIC wishes / Felix Brandt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schweiz
Top Contributor
115 reviews 115 reviews
72 hotel reviews
Reviews in 38 cities Reviews in 38 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed April 6, 2014

The Epic, was one good experience. Good team all over the place, good pool scene with Saturday DJ. Good restaurants and amazing views. Complimentary WiFi as Kimpton member.

The bar shouldn't stop serving drinks at 1245 AM on a Saturday night, or at least call for a last round.
The only really BIG dissappointment was my room.
I did book a Seeview room for a reason (also premium in price).
All I got was a noisy room overlooking buildings/the noisy street.
The fact that the hotel has been sold out doesn't qualify as an excuse, I did reconfirm a week before via email.

  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 10, 2014
Grammy35
Thanks for having taken the time for your review. I am happy to learn that you had a good time enjoying our Pool DJ, the views, our great staff and the food.
So sorry that we did not have any waterview available, please get in touch with me prior to your next stay so I can personally ensure you will be given a breathtaking view.
EPIC wishes / Felix Brandt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to EPIC Hotel - a Kimpton Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#3 Spa Hotel in Miami
#3 Luxury Hotel in Miami
#3 Romantic Hotel in Miami
#4 Family Hotel in Miami
#5 Business Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Number of rooms: 411
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Amex, Expedia, Sabre Hospitality Solutions, Hotels.com, Despegar.com, getaroom.com, Agoda, Odigeo, TripOnline SA, Jetsetter and Tingo so you can book your EPIC Hotel - a Kimpton Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Epic Hotel Kimpton

Owners: What's your side of the story?

If you own or manage EPIC Hotel - a Kimpton Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.