THANK GOODNESS we only stayed here one night! My girlfriends and I all met up at this hotel for a girls trip in Miami. We were all coming in at different times so the friend who got in first, arranged for me to pick up a room key at the front desk upon my arrival. When I walked into the hotel, there were three people at the front desk and I received NOT ONE greeting. When I finally did get someone's attention (mind you NO ONE was helping anyone else) I provided the room number and they acted as if they had NO IDEA I was coming. The man spoke with at least three different coworkers before FINALLY seeing a note or something on the room and then began to apologize profusely because I was so annoyed that the staff acted as if this arrangement was completely out of character for guests to do. THEN when I went to the bar to await our other friends arrival, ONCE AGAIN, NO GREETING upon me sitting down. At least 3 bar personnel made eye contact with me and no one said a word, NOTHING. I waited for at least 10 minutes before the wonderful, Emory greeted me with a smile and asked what he could get for me to enjoy. He turned out to be VERY attentive and kind and actually acted as though he was working, when everyone else behind the bar acted as if they were patrons of the bar. THEN, the following morning as my friend and I were leaving for a morning run, I asked the girl at the front desk if they had a mail drop box at the hotel. She politely asked if the letter was stamped which it was so she stated she could place it in the out going mail for me. I specifically inquired if it would go out that day (Saturday, Feb 1st ) as it was a rent check and needed to reach IL by the 5th and she confirmed that it would. WHY on earth was my Landlord calling me on the 5th asking about my rent???? I immediately called the hotel and asked if the piece of mail was anywhere to be seen on the front desk and the girl said she saw nothing and ASSURED me that any stamped envelope lying around would DEFINITELY have been placed in the out going mail upon notice. The check finally reached my Landlord on Feb 8th with a postmark of FEB 4TH, WTH PEOPLE??? Why did this important piece of mail NOT get placed in the out going mail until 3 DAYS LATER???? THANKS SO MUCH EPIC STAFF, THIS CAUSED ME TO INCUR A $50 DOLLAR LATE FEE FOR THE MONTH OF MARCH. I have NEVER been more frustrated with the staff and their COMPLETE LACK of customer service. And to think this is a Kimpton hotel, sure didn't feel like it. I will NOT be coming back here.
- Official Description (provided by the hotel):
- The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more less
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- Also Known As:
- Epic Hotel Kimpton