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“Top Hotel” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Ranked #4 of 131 hotels in Miami
GreenLeadersGold level
Winterthur, Switzerland
1 review
“Top Hotel”
5 of 5 stars Reviewed November 21, 2013

the Epic Hotel is simply an epic stay if you're in Miami.
Everthing handled very professional, from Bellman, right up to the rooms.
Only flaw, no coffeemachine in the room, has to be ordered via housekeeping.
For that class of Hotel, a Nespresso machine would be nice.
Lobby, Restaurants, Rooms are nice and spacious, clean and well kept.
If again in Miami, we will not choose another Hotel than the EPIC.
Excellent Job, Keep it up.

Room Tip: upper floors around 05 numbers (nice Bayview)
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (426)
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Recife, PE
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 19, 2013

Very good hotel. Not very close to the beach, but very well located. Rooms very clean with nice views. Excellent breakfast and a great restaurant right down at the Lobby: Zuma. The wine tasting hour is very convenient of course.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tulsa, Oklahoma
Top Contributor
59 reviews 59 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 17, 2013

This hotel is very modern. The staff is very professional and your every need is met. I left my phone charger at home and a charger was brought up to me by concierge. I have to say that is a first. However, there is a 30.00 dollar deposit charged to your room.

The roof top bar and restaurant has great views of downtown and the bay. At night the restaurant turns into a cool hip club like atmosphere. The food was excellent.

They gym had all the equipment you would need there are also class options.


Its close to shops and if you have time in walking distance to watch the HEAT play.

Room Tip: Ask for views of the bay. Beautiful in the morning!
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Formby, England, United Kingdom
Top Contributor
55 reviews 55 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 17, 2013

To say this hotel is the "Epic" is an understatement. Fantastic service, food and accommodation.

From checking in, the hotel's staff could not do enough for us, even helping us plan our leisure day in Miami.

When we were staying, there was a Sony records party and we were more than welcome to get a drink in the bars the party's guests were using.

The hotel was so good we didn't go out at night, but enjoyed a few drinks from the minibar and ordered room service both nights. The food delivered was of the highest quality.

The hotel just oozed class and coolness. Be good to yourselves and go!

Green Features: There was in room recycling facilities, which shows Kimpton are not compromising quality by their environmental management
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Freeport, Maine
Top Contributor
51 reviews 51 reviews
46 hotel reviews
Reviews in 32 cities Reviews in 32 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed November 17, 2013

Stayed in room 2431 for three nights. Two double beds. Nice sized room with good light. Check-in was easy and v. friendly. Room has a small, private balcony (no view).
Good sleep quality and I didn't hear any doors slamming in the night or neighbor noise. With balcony door open it was too noisy - cars honking nonstop. (Why are you all honking? The traffic is not moving. Just shush.)

I had room service four times (so so and not a lot of options 24/7) and went to pool bar for a cocktail. It was super windy while I was there, so just took in the view and departed. It would be an awesome spot in good weather.

I'm a fan of Kimptons, very good value for the money. My stay was overall v. good with a few minor points that would have made it perfect.

The Good:
Almost every staff member I encountered was super friendly and helpful.

Hotel was fairly quiet for how loud the area is.

Good bedding and sleep quality. No nasty comforter - it's duvet and blanket.

Lots and lots of outlets. Didn't have to move furniture to find extra electric.

Free wine in lobby 5-6p.

Good wifi.

I was given type of room I requested - high floor, end room, away from elevators

The Not Awesome:
No coffee maker in the room. Ugh. I'm not fit for human observation before coffee so will never go downstairs for caffeine.

Stupid mini bar with key. Mini bars s/b extinct. At Andaz properties snacks and non-alcoholic beverages are free. It s/b like that in every hotel at this price point.

Key required in elevator to get to room. I appreciate the security precaution but it was a pain. The key took several tries to work and it was difficult to manage with hands full and lots of people in elevator. You have to be quick or you miss your floor.

Housekeeping was erratic. When I arrived there were hairs and dental floss on bathroom floor. Items weren't reliably replenished (I got one soap, total, for shower and sink the whole time).

The mini bar key was missing one day.

Newspaper delivery. On my first morning, NY Times outside the door - awesome. Second day, USA Today (yuck). Third day, nothing. I did manage to get Times each day.

All in all a solid stay and super nice staff. Would recommend if the price is right.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 15, 2013

We missed our connecting flight home from St Barths after standing in line in the US Customs hall for 2 1/2 hours. Grumpy, hungry and tired, we found EPIC on Hotel Tonight and since I am a Kimpton InTouch member I quickly jumped on the available room.

What a wonderful surprise! The hotel is gorgeous. But the best part of our stay was the stellar, friendly, hospitable and kind service provided by Alejandro, Emily and Mercedes at the front Desk! Wow. They could not have been nicer or more helpful, not to mention superbly professional. From a room upgrade, to an amazing restaurant recommendation (Il Gabbiano), to spa credits, we were delighted with our "last minute" experience.

I had an excellent pedicure at the lovely spa and we spent a little time at the beautiful pool, but the weather was threatening so we headed inside for a nice lunch.

The only reason I am giving the property 4 instead of 5 stars is because the pillows were hard, the A/C didn't work properly and there were always dirty dishes in the hallways.

All in all, a wonderful experience. If I'm in Miami again, this will be my downtown stay.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 14, 2013

My boyfriend and I stayed at the Epic this past Saturday night. The hotel is beautiful and the rooms are tastefully decorated, however the hotel service was surprisingly subpar for a Kimpton. After a long day of travel we decided to relax and have dinner in our room. We ordered room service around 9 pm (pot roast with gnocchi, mahi sandwich with French fries and a salad). After waiting an hour and no food we called room service and were told it was on its way. We waited another 30 minutes and called again. My boyfriend asked to speak to a manager and was told that a manager would call us back. The manager NEVER called us back.
Approx 30 minutes later our food arrived. We waited 2 hours for our food and when it arrived the server forgot to bring mayo for the sandwich, ketchup for the fries and dressing for the salad. He said he'd be right back with them. It took another 30 minutes. What should have been a really good meal was gross. The pot roast was dry and the gnocchi mushy. The mahi was so dry we joked it was mahi jerky. Cold french fries, etc. etc. So we called down to the front desk and told them the situation and they removed the charge from our bill and the desk clerk sent up 2 coupons for a continental breakfast (coffee and muffin) for the following morning in the restaurant. Sounds awesome but in reality wasn't worth anything. The dinner was inedible.

One more thing... the hotel needs to do something about the shower drain. It doesn't. It was disgusting standing in 4 inches of dirty water while showering.

Stayed November 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, November 19, 2013
Jogoeslive
Thanks for taking the time and sharing your feedback from your recent stay. We are truly sorry about the sub-par In Room Dining experience. We completely understand your disappointment and frustration. Please accept our sincerest apologies for the inconvenience you experienced.
We hope this incident will not keep you from returning to our hotel in the future. We are looking forward to welcoming you back soon.
EPIC wishes,
Jacqueline
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about EPIC Hotel - a Kimpton Hotel

Also Known As:
Epic Hotel Kimpton
Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#3 Luxury Hotel in Miami
#3 Business Hotel in Miami
#3 Romantic Hotel in Miami
#5 Family Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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