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“All good at the EPIC Kimpton” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Ranked #5 of 130 hotels in Miami
GreenLeadersGold level
Surrey, England
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
Reviews in 29 cities Reviews in 29 cities
31 helpful votes 31 helpful votes
“All good at the EPIC Kimpton”
5 of 5 stars Reviewed November 10, 2013

I stay at the EPIC Kimpton or Mandarin Oriental when I am in Miami. And once again, all good at the EPIC

Great Miami views, good ambience, staff are good. Location is great for Brickell area or further afield.

Room service and food is good. So what else?? Well, Friday night in the bar at Area 31 on the 16th floor is a circus. Great music and very trendy crowd, but come on put some more bar staff on shift. Waiting 20 minutes to get a drink rivals the worst London pub on a Friday night after work. Not enough staff and those at the bar picked and chose who got served on not. It was great that the place was busy and kicking, but service was sad and that needs to improve

But overall, besides this disappointment, the EPIC is one of your two top choices in Miami and in a competitive market go for your best deal

I will stay at the EPIC again, hopefully they get some more bar staff hired in the meantime

Stayed November 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, November 16, 2013
Stephen H
Thanks for your candid feedback. We appreciate your loyalty to EPIC and are happy to welcome you back each time you are visiting Miami. Thanks for sharing your comments regarding our bar service. We will ensure, next time you are our guest that you will receive the attentive service you expect from us. We are happy EPIC is one of your favorite hotels in Miami and you enjoy our location, rooms and friendly staff.
We are looking forward to your return.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (474)
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Lake Worth, Florida, United States
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 10, 2013

I was booking a last minute over-night getaway for our 5 year anniversary. I found this place and reviewed the pictures, looked clean so I booked. The price seemed a bit high...but it was worth it!

We arrived at 7pm after crazy traffic and the location is walking distance from a ton of nice restaurants and cafes. They gave us 2 vouchers for wine (that we missed earlier I guess) and 2 vouchers for continental breakfast.

The hotel was very new and chic- super clean and had anything you wanted at your finger tips.
The ROOM...was sooo nice. Updated and clean- they upgraded us to a "water view" and it was gorgeous on the huge balcony. They also left us a bottle of nice champagne (delicious) upon entering the room and a note wishing us a happy anniversary :)

The next morning we went to enjoy our breakfast- for $7 more per person it included "hot items" which was well worth it. Everything was yummy and the breakfast room was open with nice views of the city.

Even though we were there only one night it made a lasting impression- we will be back!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, November 16, 2013
Megan O
Thanks for your awesome feedback. We are happy you selected EPIC to celebrate your anniversary and our staff took good care of you. We are glad you felt comfy in our modern rooms with stunning views and started your day with an indulgenced breakfast at our signature restaurant AREA31.
We are looking forward to your next stay with us. Please return soon.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
Reviews in 27 cities Reviews in 27 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 9, 2013 via mobile

Stayed here on business at the recommendation of work colleagues. Nice greeting at the front desk after I escaped the crowd that surrounded my cab trying to get in before I got out!

Had a great room on the 29th floor. The balcony overlooked the waterway and the view was lovely. Even though the room was 13 floors above the outside bar I still heard the boom boom beat of the music.

Nice bathroom with quality amenities. When I arrived at my room there was a discarded room service tray in the hall. The tray was still there when I checked out the following day which was very unappealing. On check out I had to ask the front desk to remove the tray.

Overall, a very nice hotel, good location and very reasonably priced.

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, November 16, 2013
happytraveler1528
Thanks for sharing your feedback from your stay at EPIC. Please allow us to apologize for the trays left in the hallway and for being disturbed by the music from our outside rooftop bar at AREA31. However, we are happy to see that you enjoyed your overall stay. We are looking forward to welcoming you back very soon.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 7, 2013

Arrived at the hotel and was greeted by a very friendly staff and desk clerk. Got room on the 25th floor with an outstanding view. Hotel was recently updated with a modern chic flare. Tons of restaurants and bars are walking distance from the hotel. Port of Miami is only about 2 miles away ($12 cab ride). Great location when heading out on a cruise ship. Internet was included in the room. Pool was on the 15th floor and was mostly adults, but some kids were there playing too. Our room was very quiet all night despite there being a wedding party on our floor. Concierge had a cab waiting to take us to the port in the morning despite there being restrictions because of the triathlon being in town. We would stay here again.

Room Tip: Upper floors are better for the view, but you may have to wait for the elevator a while. I would als...
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, November 16, 2013
Jim K
Thanks for sharing such nice comments. We are happy you selected EPIC for your stay in Miami. We are conveniently located, close to local restaurants, shops and the port of Miami – ideal for guests coming from or going on a cruise. We hope you will be our guest again when returning to Miami. We are looking forward to your next visit.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
1 review
5 of 5 stars Reviewed November 7, 2013 via mobile

I can't say enough about my time here and this hotel. What a great staff. Extremely helpful. At check in Aubrey was a bright ray of sunshine on a blustery day. She seemed to look after us all day. The gym was excellent. Dinner at Zuma was also great.

I'll definitely be back!

Stayed November 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, November 16, 2013
Shelly D
Thanks for your wonderful comments. We are thrilled to hear that you enjoyed your stay and that our staff was extremely helpful, friendly and attentive. Glad you enjoyed Exhale spa and restaurant ZUMA.
We are looking forward to your next stay with us.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
stcharlesil
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 6, 2013 via mobile

We were so disappointed in our stay. We requested a king bed 30 days before our arrival but when we arrived, no king bed available. Reported blaring loud tv in adjoining room to front desk but no action taken to reduce noise at 11:30 PM. Room conditions and amenities were substandard for this type of property. Too many other quality hotels to select from so skip this place!

Stayed November 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, November 16, 2013
ronharczak
Thanks for sharing your feedback from your recent stay. We are saddened to read your comments and like to apologize for the inconvenience your experienced by not receiving the bed type as you had requested and by being disturbed by noises from the neighboring room. We hope you will be giving us another chance, so we can provide you with the services you deserve as our guest.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Launceston, Tasmania, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2013

Recently stayed at the epic hotel in miami for what was to originally be 2 nights before a cruise. After a delayed flight and getting in at 3:30am we were greeted by Mercedes who was kind and so welcoming to us. The night before the cruise my mum took very sick which required an ambulance to the hospital. The hotel staff were exceptional. Having to cancel the cruise due to ill health, the hotel did everything they could to accommodate our stay for the extra 4 nights. Nothing was too difficult and they certainly came to the party in our time of need. No words can express our gratitude. The Epic will be forever engraved in our minds as THE hotel. We have stayed at some fantastic hotels over our 6 trips across the usa, but the Epic is hands down our favourite for both supreme quality and the empathy shown by its staff. Personal thanks to Mercedes and Anna, but a big thanks to the Epic team.

Room Tip: Higher floor the better.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, November 16, 2013
Kissgodz
Thanks for sharing your experience from your stay at EPIC. We are so sorry to hear you had to cancel your cruise, but we are happy were we able to pamper you and your mom and give her the comfy she needed. We hope your mom had a speedy recovery. We hope you will be returning to our hotel soon. My team and I are looking forward to welcoming you back.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#3 Spa Hotel in Miami
#3 Romantic Hotel in Miami
#3 Luxury Hotel in Miami
#5 Family Hotel in Miami
#5 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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