My latest stay at the Epic was an example of the lengths the Kimpton staff will go to make the customer happy. Arguably one of the most beautiful properties in the Kimpton hotel chain, the Epic Hotel has proved itself a winner. Not at my best this visit, I arrived early to the hotel. Although assuming my room would not be ready, I had not dressed for Miami from New England. Seth M, one of the premier front desk staff members at any Kimpton I have stayed at (includes over 30 of them!) bent over backwards to allow me to 1) change into beachwear from travel-wear with no time limit while he monitored my luggage, 2) gave me a clothing bag for my change of clothes to store and called me when my room was ready later in the day. The next day, Seth took care of a few erroneous charges, that were gone within seconds before checking out. He and the rest of the staff amazed me when they took care of cleaning my room the following day late in the evening because I pressed the do not disturb button instead of the clean my room button. They abided by my incorrect wishes, never disturbing me, and Berthe of the service staff cleaned my room late night with a smile and a respectful demeanor. I do have status with the chain, but I am always so pleased to see all guests treated with such care! The onsite spa, infinity pool and bay view are all stunning. Thank you Epic.
- Official Description (provided by the hotel):
- The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more less
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- Also Known As:
- Epic Hotel Kimpton