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“Miami Upscale” 4 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Ranked #5 of 129 hotels in Miami
GreenLeadersGold level
FL
Top Contributor
128 reviews 128 reviews
26 hotel reviews
Reviews in 41 cities Reviews in 41 cities
55 helpful votes 55 helpful votes
“Miami Upscale”
4 of 5 stars Reviewed October 11, 2013

Modern hotel in the city of Miami, the décor is clean and modern. The staff was attentive. There are two restaurants. Zuma is a Japanese restaurant and Area 31 is described as fresh seafood. Unfortunately, I arrived at the hotel late and when I went to Area 31 at 9:45, I could not get anyone to notice me (closed at 10:00) so I used in-room dining which was good. The rooms are clean and again, modern in décor. My only complaint is they are somewhat small, hence the 4 star rather than 5 star rating for the hotel. It is also a pet friendly hotel, and unfortunately, there was a yappy little dog that awakened early in the room next to mine.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, October 12, 2013
alvinmc67
Thanks for your comments. We are sorry to hear about the restaurant experience and would like to sincerely apologize for not providing you the service you expected and deserve as our guest. We hope that you will be returning to EPIC in the future. Please note, that even we are a pet-friendly hotel, we have ‘pet-free’ floors available for our guest. Just request one next time you make your reservation or when you arrive at the hotel. We are looking forward to your next visit.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (489)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
New York City, New York
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 11, 2013

For my first visit to Miami, I didn't want to feel that I was getting ripped off by staying near South Beach, and I also really wanted to have access to a premium pool experience. Luckily I found that and much more at EPIC.

The lobby and common spaces are all impressive and ipeccable. The evening wine hour was great because you could take your glass outside the lobby and watch boats pass along the canal into the bay. The pool area is amazing and while you may need to shift to maximize your sun exposure, there were plenty of chairs to relax including some really fun pods that you could takeover when it wasn't too packed. The pool definitely will have a DJ on Saturdays that cranks up the volume, but it added to a fun youthful vibe. And since the pool is several stories up, there's typically a breeze that can keep you cool when your reasonably priced frozen drink and snacks don't do the job.

The room was great for sharing with friends since they have balcony's and very spacious bathrooms in addition to well equipped rooms. Since it's Miami, we didn't do much but sleep in the room, but the beds were super comfortable, and we never heard any noise from other rooms. Housekeeping did a great job daily and the elevators were fast. I loved even how en route you could take a break and get some flavored water and fruit any time day or night.

The only trade off to EPIC is being downtown/Brickell area instead of right in Miami Beach. The taxis to all fo the hot spots were never more than $20-30, so sharing with a few friends made it very afforable since we spent LESS THAN HALF per night of a lesser quality room. With the extra money we saved, we were able to really celebrate in style and make sure the party never came back to our room. Given the top quality service from the hotel always able to greet us and treat us well, it felt great overall to be there.

Room Tip: Higher floors and a view of the canal are great! There really isn't a bad view!
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, October 12, 2013
upgrademe81
Thanks for sharing such amazing comments from your stay. We are thrilled that you and your friends enjoyed everything EPIC has to offer. We are glad you had fun at our pool area, with a relaxing yet great vibe on weekends, as well as our hosted evening wine hour.
We hope you will be selecting our hotel again when visiting Miami. We are looking forward to your next stay.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Drouin, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 10, 2013

We stayed 5 nights at this hotel and enjoyed every minute of it. Free tea & coffee in the mornings in the reception and free wine for one hour in the evening. Hotel very clean and beds very comfortable. Did not eat in the restaurants as expensive but plenty of eating places outside hotel and very reasonable

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, October 12, 2013
Bill G
Thanks for sharing your great comments. We are thrilled to hear that you had a fantastic stay and especially appreciated our complimentary coffee and tea service as well as our hosted wine hour each evening.
We hope that your travels will bring you back to Miami and our hotel in the near future.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
5 of 5 stars Reviewed October 10, 2013

Ive been meaning to write a review about this hotel for some time. Went in August as a 1 night getaway with the wife for our 1 year anniversary- and the Epic hotel has really set the bar high!
Free room upgrade, champaign and strawberries met us in our room, amazing restaurant set up from the concierge at Trullucks and the staff were fantastic! NOT AT ALL WHAT WE EXPECTED My wife and i honestly expected the pretentious southbeach hotel and instead got a really humble and warm staff. Even the bouncers at Zuma are Nice!!! In Miami ...thats not normal. you guys deserve the praises you are getting from other reviews.

On a side note- went last night to the restaurant on the 16th floor with friends from out of town and though the service was excellent, the food was a big let down. Wont be going back there again but we are looking forward to trying dinner at Zuma in the near future!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, October 12, 2013
Frederick F
Thanks for taking the time and posting your review on tripadvisor. We appreciate your feedback regarding AREA31 restaurant. We recently finished our redo and the grand opening of AREA31 is scheduled end of October. We hope you will be returning very soon, to get pampered by our staff and to have another relaxing and fun weekend, or to celebrate your second wedding anniversary.
We are looking forward to welcoming you back.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peekskill, New York
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 10, 2013

There's nothing negative to write about this hotel. Everything was perfect.. the location, the luxurious decor, friendly/ welcoming staff, there were no complaints that I have. They have wonderful views and I loved the rooftop pool. The bartender made great drinks. If you are poolside I recommend "the flamingo". The reason for going on this trip was to celebrate my mothers 50th birthday and this was the perfect place to do it. We definitely are planning to go back soon.

Room Tip: Rooms overlooking the residents pool side gives you a chance to see this building that constantly li...
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, October 12, 2013
Kayla M
Thanks for your sharing your feedback. We are thrilled you selected EPIC for the celebration of your mothers 50th birthday and that you had an amazing and unforgettable time. It makes us happy you enjoyed EPIC's ambience and amenities, from our pool area to tour comfy and spacious room with stunning views.
We are looking forward to your next visit.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
1 review
5 of 5 stars Reviewed October 9, 2013 via mobile

I had a wonderful week at the hotel with the family, everything was perfect, like a paradise. But, the only thing wrong was the valet service. The only incident we had was with the valet manager, who's name is Wilson, from USA Parking, he had a very bad attitude with us, he hasn't good manners to deal with customers and said too many bad words.
I don't think he is the right person to be in the manager position, and I hope you do something, for that not to happen again, as the direccion of the hotel. Thanks and Sincerely Mrs. McQueen.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, October 12, 2013
wendyc2893
Thanks for posting your comments from your recent stay at EPIC. We are sorry to hear about the feedback regarding the valet manager and we like to apologize for the unprofessional behavior you encountered.
We are glad that your overall stay at EPIC was wonderful and everything was perfect.
We hope you will be visiting us again. Please return soon.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
5 of 5 stars Reviewed October 8, 2013

I lived this hotel for 3 nights. it is great and attractive, especially the dinner has a best taste and quality. The service is friendly and timely, when I stayed there this September. It is a family trip with my parents and two kids (one is 3 years old and the other is 5 years old). For the next trip, definitely we will select this hotel again and enjoy a new trip

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, October 12, 2013
Chao L
Thanks for sharing your wonderful comments. We are happy that you had an amazing and relaxing stay with your entire family.
We are looking forward to welcoming you back. Please visit us again.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Miami
#3 Romantic Hotel in Miami
#4 Spa Hotel in Miami
#4 Luxury Hotel in Miami
#5 Business Hotel in Miami
#5 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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