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“Loved it Here!” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Ranked #5 of 129 Hotels in Miami
GreenLeadersGold level
Peekskill, New York
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“Loved it Here!”
5 of 5 stars Reviewed October 10, 2013

There's nothing negative to write about this hotel. Everything was perfect.. the location, the luxurious decor, friendly/ welcoming staff, there were no complaints that I have. They have wonderful views and I loved the rooftop pool. The bartender made great drinks. If you are poolside I recommend "the flamingo". The reason for going on this trip was to celebrate my mothers 50th birthday and this was the perfect place to do it. We definitely are planning to go back soon.

Room Tip: Rooms overlooking the residents pool side gives you a chance to see this building that constantly li...
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, October 12, 2013
Kayla M
Thanks for your sharing your feedback. We are thrilled you selected EPIC for the celebration of your mothers 50th birthday and that you had an amazing and unforgettable time. It makes us happy you enjoyed EPIC's ambience and amenities, from our pool area to tour comfy and spacious room with stunning views.
We are looking forward to your next visit.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,030 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (504)
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English first
Orlando, Florida
1 review
5 of 5 stars Reviewed October 9, 2013 via mobile

I had a wonderful week at the hotel with the family, everything was perfect, like a paradise. But, the only thing wrong was the valet service. The only incident we had was with the valet manager, who's name is Wilson, from USA Parking, he had a very bad attitude with us, he hasn't good manners to deal with customers and said too many bad words.
I don't think he is the right person to be in the manager position, and I hope you do something, for that not to happen again, as the direccion of the hotel. Thanks and Sincerely Mrs. McQueen.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, October 12, 2013
wendyc2893
Thanks for posting your comments from your recent stay at EPIC. We are sorry to hear about the feedback regarding the valet manager and we like to apologize for the unprofessional behavior you encountered.
We are glad that your overall stay at EPIC was wonderful and everything was perfect.
We hope you will be visiting us again. Please return soon.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
5 of 5 stars Reviewed October 8, 2013

I lived this hotel for 3 nights. it is great and attractive, especially the dinner has a best taste and quality. The service is friendly and timely, when I stayed there this September. It is a family trip with my parents and two kids (one is 3 years old and the other is 5 years old). For the next trip, definitely we will select this hotel again and enjoy a new trip

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, October 12, 2013
Chao L
Thanks for sharing your wonderful comments. We are happy that you had an amazing and relaxing stay with your entire family.
We are looking forward to welcoming you back. Please visit us again.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 8, 2013

First time thirty years of traveling, this hotel let me check in at 6am in the morning! This hotel truly takes care of patrons like family! The room was clean the food was excellent, I will adopt the Kimpton hotel chain as one of first choices on my next trip!

Room Tip: Any room I believe will be a good choice.
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, October 12, 2013
Mike C
Thanks for sharing your experience form your stay at EPIC. Arriving on a red eye flight is not easy and we understand. We are happy that we were able to accommodate you very early morning.
We appreciate your kind words about our excellent service and that Kimpton hotels will be your first choice whenever you will travel again.
We hope you will be visiting us in the near future.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 7, 2013

After staying in many luxury hotels across the world, this small but surprisingly outstanding hotel is on its way to helping the Kimpton Brand become a leading player in Luxury hotels. Two stays this year, the most recent as long as two weeks due to relocation to Miami. Most outstanding is the sheer quality of the staff who are truly world class in respect of service. Zachery at front desk has service skills that match the Burj Al Arab's staff in Dubai (7 Star). Professional staff , Unbelievable customer service and quality care throughout the stay, Alexandra must also be noted for absolutely outstanding service skills. Epic is a busy hotel and nothing is too much trouble for their staff. Outstanding quality of room. Generous upgrades both occasions and outstanding food. Great all round. Hard to break away from the Hilton Group due to HHonors Diamond status, but EPIC has truly won me over. For those luxury travel customers that find US hotels inferior in general to Asian and Middle Eastern Hotels, You've found your place. You just have to try EPIC. I hope that management truly thank their outstanding staff at front desk. What an experience! Worth every cent. Just a note that it would be great if Kimpton group had some Air Mile awards like most other leading hotel groups, that would certainly boost your customer base even more. On sheer customer service and quality product, its worth forfeiting the miles for a truly luxurious experience. Many thanks to fine staff. Carmen Lee Fernandes.

Room Tip: Both sides great but Bayview a certain treat.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, October 12, 2013
luxuryreviewer1
Thanks for your outstanding review. It makes us very happy to hear that you recognized the outstanding service provided by Zachery and Alejandra. We are very proud to be recognized by such a savvy traveler as you are for our genuine care, friendliness and personalized service. We are thrilled that we turned you in to a Kimpton fan and loyal guest of our brand.
We are looking forward to your next stay with us.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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New York City, New York
Top Contributor
64 reviews 64 reviews
41 hotel reviews
Reviews in 42 cities Reviews in 42 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed October 7, 2013

I stayed here overnight while on business and enjoyed the open space of the lobby, cool vibe of the staff and modern clean look. The room was comfortable, average sized with a nice bathroom with stand up glass doored shower and open wall to the room, all with plenty of natural light. The small balcony afforded a nice view of the Miami River and downtown filled with glass towers. For a 'cool' boutique highrise hotel, however, it was hardly high tech. The wireless kept dropping out so that I had to use the hard wire ethernet cable, the TV was flat screen but not HD, and there were no lights within reach of the bed. Also, I had a connected room and my next-door neighbor liked loud TV and had a very early alarm clock that woke me. The pool area on a terrace on the 16th floor was narrow and lost sunlight by 3:30, and the overpriced, small drinks ($15 for a mojito) were disappointing. On the other hand, the very trendy Zuma restaurant really had great sushi and lots of beautiful patrons as well as food.
Overall, a very nice stay but not exceptional or unique in any way.

Room Tip: Avoid a connected room and seek one on the water side.
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, October 12, 2013
hepadoc
Thanks for taking the time and sharing your review from your stay on tripadvisor. We are sorry for the inconvenience you experienced regarding the internet connectivity in your room and for not exceeding your expectations with our amenities and offerings. However, we are glad to hear that your dining experience at ZUMA was amazing and that you enjoyed your overall stay at EPIC.
We are looking forward to your next visit.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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milton keynes
Top Contributor
70 reviews 70 reviews
31 hotel reviews
Reviews in 37 cities Reviews in 37 cities
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed October 6, 2013 via mobile

We stayed here for one night pre cruise and it was fantastic, complimentary wine in the lobby when we arrived. Very large room, huge bathroom, clean and well appointed. We would like to stay here again if we are taking or leaving a cruise in Miami.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, October 12, 2013
global traveler number one
Thanks for your great comments. We are thrilled to hear that you had a fantastic stay and enjoyed our comfy rooms and amenities we offer. We are looking forward to your return.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#3 Luxury Hotel in Miami
#3 Romantic Hotel in Miami
#3 Spa Hotel in Miami
#4 Family Hotel in Miami
#5 Business Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Number of rooms: 411
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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