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“Excellent, really enjoyed our holiday” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Hotel amenities
Special Offer
Fly South for the Winter
Ranked #5 of 129 Hotels in Miami
GreenLeadersGold level
glasgow
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“Excellent, really enjoyed our holiday”
5 of 5 stars Reviewed September 16, 2013

Just home from the epic hotel, clean room, towels changed every day, great view of the pool which was clean, food, good choices for everyone, all the staff were great, Elvis was a lot of fun, the rest of the staff are fab to onare and olly are so funny n helpful, we,er booking for next year, can't wait, I can't understand the bad reviews, each to their own I suppose, thanx to all at the epic kate and paddy xx

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, September 22, 2013
allycat67
Thanks for your excellent comments. We are thrilled that you had an epic stay and enjoyed our comfy and well appointed rooms and hotel ambience. We are looking forward to your next visit. Please return soon.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,109 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (531)
Date | Rating
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English first
Lexington, Kentucky
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 15, 2013

Stayed at EPIC for three nights for business recently. Inner Circle status made a huge difference here-I was upgrade to a water view corner suite, which is one of the most incredible rooms in any hotel anywhere. Big thanks to Aubrey and Mari for making check-in so pleasurable.

The pool deck is pretty great-it's undergoing some renovations which are needed. The tiles are starting to disappear from the pool.

Only complaint about this hotel is the valet situation. Due to the wonderful restaurant onsite, Zuma, this place turns into an exotic car show nightly (Rolls-Royce, Ferrari, Aston Martin, Bentley...you name it). Unfortunately, I think this caused them to treat me and my rental car like I wasn't anybody special. I had to wait abnormally long and saw several high rollers treated to faster and better service than I was. I guess they weren't able to see thousands of miles into my garage and see MY exotic car.

Looking forward to a return trip, nevertheless.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, September 22, 2013
Crickettrainer
Thanks for your great feedback. We are happy to hear that enjoyed your stay at EPIC and that Aubrey and Mari went out of their way and made your check in and stay memorable and fun. We are sorry to hear about the Valet experience.
We are glad that you found your new home away from home and we are looking forward to welcoming you back soon.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 12, 2013 via mobile

This property is extremely well maintained.It is clean and the lobby and entrance is very chic.the rooms are spacious and stocked with all the necessary items.what stood out most for us about this Hotel was the quality of the facility and the friendliness and helpfulness of the staff. Alvaro who looked after us during breakfast is a true symbol of hospitality. Very close to Bayside mall. Very scenic 10 minute walk to the mall all along the river and ocean. This is where we will be staying every time we visit Miami.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, September 14, 2013
Marcelle W
Thanks for posting such excellent comment on Tripadvisor. We are glad to hear that you enjoyed everything about our hotel – our convenient location to bayside market place with fun activities, shops and restaurants, our stunning views from our pool area and guest rooms and our amazing staff, who provides genuine service to each and every guest.
We are happy you found your ‘home away from home’ and looking forward to welcoming you back soon.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
63 reviews 63 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 12, 2013

This was our 5th stay at the EPIC....just can't get enough of this modern, chic, delightful hotel in the middle of the financial district in Miami. The views of Biscayne Bay are stunning. The music and the vibe around the hotel is unique. The best part is the exceptional world class service provided by the entire EPIC Team. Make sure you try the grilled fish sandwich at the pool and for dinner--ZUMA is a MUST! (Book your table in advance as it gets packed). Our Anniversary stay was extremely memorable and we plan to return again and again.

Room Tip: Higher floors with a view of the Bay are exceptional.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, September 14, 2013
Mac M
Thanks for sharing your wonderful comments from your recent stay on Tripadvisor. We are happy you celebrated your anniversary EPIC style with us again. We appreciate your kind words about our exceptional guest service and are glad to hear that you had an extremely memorable, relaxing and fun stay.
We are looking forward to welcoming you back very soon.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 12, 2013

The Epic Hotel is my favorite hotel in Miami and always look forward to the stay when I head down for business from NY. What's not to love? Great restaurants, beautiful rooms, the door guys have cool hats...one day it will be me valeting the Ferrari out front...thanks for always making my stay fantastic.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, September 14, 2013
nickberliner
Thanks for your amazing feedback. We are thrilled to hear that EPIC is your favorite hotel and you enjoy our upscale ambience and fantastic service. We are looking forward to your next stay with us.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 10, 2013

Absolutely fabulous. Surroundings, decor, food, service - the staff were so friendly and helpful. In the expensive range but worth every cent - attention to details is their number one priority.............................................................

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, September 14, 2013
Jean A
Thanks for your fabulous review. We are thrilled that you enjoyed EPIC's ambience and modern design and our attentive and friendly staff service. We are looking forward to welcoming you back in the near future.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 7, 2013

My stay here was brief - but I loved this property.
I was in Miami for the Latin Billboard Awards - I was at the hotel for less than 24 hours. :(
I wish I could have stayed longer. The views were amazing - overlooking the city and the ocean both - the room was amazingly clean and comfortable.
I had the opportunity for a quick massage and workout prior to the awards - the fitness and spa area was clean and comfortable.

The only negative thing I can say about this property - I ordered room service and scheduled for it to arrive right as I returned to my room from the spa. It never showed up! Luckily I wasn't charged for it. Not sure what happened there ...

A great hotel and hope to visit again next time I am in Miami!

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, September 14, 2013
Erica J
Thanks for sharing your feedback from your stay. We are truly sorry to hear about the room service order, but we appreciate your kind words about our hotel, with amazing views and our state of the art gym with beautiful spa services, provided by Exhale.
We hope you will be returning to EPIC soon again.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#3 Romantic Hotel in Miami
#3 Spa Hotel in Miami
#3 Family Hotel in Miami
#3 Luxury Hotel in Miami
#4 Business Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Number of rooms: 411
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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