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“Forget South Beach; have an exceptional experience at the EPIC” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
5.0 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Hotel website
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Hotel amenities
Special Offer
Up to 30% off
Ranked #5 of 111 Hotels in Miami
Certificate of Excellence 2014
GreenLeadersGold level
Atlanta, Georgia
Top Contributor
76 reviews 76 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
24 helpful votes 24 helpful votes
“Forget South Beach; have an exceptional experience at the EPIC”
5 of 5 stars Reviewed September 12, 2013

This was our 5th stay at the EPIC....just can't get enough of this modern, chic, delightful hotel in the middle of the financial district in Miami. The views of Biscayne Bay are stunning. The music and the vibe around the hotel is unique. The best part is the exceptional world class service provided by the entire EPIC Team. Make sure you try the grilled fish sandwich at the pool and for dinner--ZUMA is a MUST! (Book your table in advance as it gets packed). Our Anniversary stay was extremely memorable and we plan to return again and again.

Room Tip: Higher floors with a view of the Bay are exceptional.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, September 14, 2013
Mac M
Thanks for sharing your wonderful comments from your recent stay on Tripadvisor. We are happy you celebrated your anniversary EPIC style with us again. We appreciate your kind words about our exceptional guest service and are glad to hear that you had an extremely memorable, relaxing and fun stay.
We are looking forward to welcoming you back very soon.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,281 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (584)
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English first
Seattle
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 12, 2013

The Epic Hotel is my favorite hotel in Miami and always look forward to the stay when I head down for business from NY. What's not to love? Great restaurants, beautiful rooms, the door guys have cool hats...one day it will be me valeting the Ferrari out front...thanks for always making my stay fantastic.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, September 14, 2013
nickberliner
Thanks for your amazing feedback. We are thrilled to hear that EPIC is your favorite hotel and you enjoy our upscale ambience and fantastic service. We are looking forward to your next stay with us.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 10, 2013

Absolutely fabulous. Surroundings, decor, food, service - the staff were so friendly and helpful. In the expensive range but worth every cent - attention to details is their number one priority.............................................................

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, September 14, 2013
Jean A
Thanks for your fabulous review. We are thrilled that you enjoyed EPIC's ambience and modern design and our attentive and friendly staff service. We are looking forward to welcoming you back in the near future.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 7, 2013

My stay here was brief - but I loved this property.
I was in Miami for the Latin Billboard Awards - I was at the hotel for less than 24 hours. :(
I wish I could have stayed longer. The views were amazing - overlooking the city and the ocean both - the room was amazingly clean and comfortable.
I had the opportunity for a quick massage and workout prior to the awards - the fitness and spa area was clean and comfortable.

The only negative thing I can say about this property - I ordered room service and scheduled for it to arrive right as I returned to my room from the spa. It never showed up! Luckily I wasn't charged for it. Not sure what happened there ...

A great hotel and hope to visit again next time I am in Miami!

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, September 14, 2013
Erica J
Thanks for sharing your feedback from your stay. We are truly sorry to hear about the room service order, but we appreciate your kind words about our hotel, with amazing views and our state of the art gym with beautiful spa services, provided by Exhale.
We hope you will be returning to EPIC soon again.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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Lake Angelus, Mi
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 7, 2013

We had to overnight in Miami for a Vet appointment. Believe me that it is very hard to find a luxury hotel that likes pets, but they do!!! They treat pets like guests. We have had to stay in some bad hotels to accommodate our dog, but not here. Excellent hotel even without a pet.
Great location, great service, we will always book here when in Miami.

Room Tip: Make sure you check out their specials!
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, September 14, 2013
KBHam
Thanks for your wonderful review. We are thrilled you selected EPIC for your stay in Miami and it makes us happy to hear that you and your pet had an amazing time. We are looking forward to your next visit. Please return soon.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Welwyn, England, United Kingdom
Top Contributor
96 reviews 96 reviews
49 hotel reviews
Reviews in 61 cities Reviews in 61 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed September 7, 2013

My wife and I stayed three nights at the end our nine day holiday in the Keys and Miami. I chose this hotel due to good reviews on TA but also the price at less than £100 a night.

On check in we were upgraded and the room was great with a waterside view and it was cleaned well each day. I also have to say the breakfast was excellent. Cost was $21 each and with tax and the 18% they added automaticly it ends up a bit more but great choice and service.

Things which didn't go so well were...

Waiting 20 mins for our car to be brought round which was to long for $37 a day.
Our room never had the turndown in the evening
There was no resturant as it was being refurbished so any food you wanted was served on the terrace which being on floor 16 was windswept.
There did have the local beer which I selected from the list of beers. This wasn't told to me at the time but 15 mins last when they couldn't find any.
They had no baileys my wife asked for.
There was a $45 charge for room service on our bill which we didn't have. They did remove this at checkout.

So all in all a disappointment but maybe I was unlucky. One of the two pools was also being refurbished but that's life.

Room Tip: Ask four a water view.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 6, 2013

The Epic Hotel in downtown Miami is a five star experience at three star prices. The rooms and views are THE BEST in town. The prices are actually cheaper than the Hilton which boasts room comparable to a Holiday Inn. But not The Epic Hotel, their rooms are first class all the way. The breakfast buffet is incredible, my favorite is the waffle bar, and the gym/spa is pretty nice too.

I have stayed at this hotel over 50 times. My only gripe used to be that of the valet service, but they recently replaced the valet company and now they flow seamlessly compared to what it was before. Big ups to the new valet company because they have the toughest job at this hotel and they do a great job with what little they are given.

Room Tip: Any room is a great room, but if you splurge a little and get one of the junior suites or the regula...
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Green Features: They have one of the greenest outlooks compared to other hotels in the area. 99% of drinking apparatuses at epic are made of glass.
  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, September 7, 2013
WanderLone
Thanks for your amazing feedback from your recent visit at EPIC. We are glad to hear that you had a relaxing and fun stay, from our valet service to our breakfast offerings. We are looking forward to welcome you back.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#4 Spa Hotel in Miami
#4 Business Hotel in Miami
#4 Luxury Hotel in Miami
#5 Family Hotel in Miami
#5 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — EPIC Hotel - a Kimpton Hotel 5*
Number of rooms: 411
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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