As soon as you enter through the hotel lobby you realize that the Kimpton team is ready to make your stay as pleasant and enjoyable as they possibly can. The room was spacious and very nicely furnished and the pool area was perfect for spending some relaxing time. Oscar and Lady made sure we were well attended and made sure we had a relaxing time by the pool area. I used to be a loyal Starwood SPG member and have to say that after experiencing Kimpton hotels I am not looking back. They have provided me with a much more personalized service which is very much appreciated. Please keep it that way!