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“Fantastic Hotel in Downtown Miami” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Hotel amenities
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Ranked #5 of 130 hotels in Miami
GreenLeadersGold level
Christchurch, New Zealand
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
“Fantastic Hotel in Downtown Miami”
5 of 5 stars Reviewed August 20, 2013

We recently stayed in Miami for a couple of days with our 10 yr old son and had been looking at staying in South Beach but are so glad we didn’t. The hotel is absolutely beautiful and staff outstanding. The rooms had a contemporary feel, beds very comfortable and a shower with a rain shower head. We were located on the 26 floor and had a large balcony overlooking the city. The Epic is located a short walk to the Metromover which links up with the Metrorail and Bayside Market Place for shopping and eateries.

They have a great hosted wine hour early evening and a buffet breakfast daily: made to order omelets and waffles, bacon, fresh fruit, bagels, variety of chees and meats great coffee, bacon, sausage, steel cut oatmeal, and so much more. It was delicious to say the least but a little pricey.

We joined the Kimpton In Touch loyalty programme as this provided us with free Wi Fi, a voucher for the mini bar and a newspaper.

The property is currently undergoing a little maintenance, but this certainly didn’t affect our stay. We would definitely return to Epic Hotel Miami.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, August 28, 2013
enjoylife4eva
Thanks for sharing such fantastic comments. We are glad to hear that you preferred EPIC’s location in Brickell Miami over South Beach and even with the little ‘nip tuck’ at our pool area and restaurant, you had a wonderful experience. Thanks for joining our Kimpton In Touch Loyalty program, where our guests not only receive complimentary wifi, but can raid the minibar, too.
We are looking forward to your next stay with us.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (473)
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Santa Cruz, California
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 19, 2013

On our way home from the Caribbean, we chose to break our travels in Miami. We stayed at the Epic Hotel in downtown Miami because we love Kimpton Hotels, and we heard amazing things about the featured restaurant Zumi. We couldn't have been more pleased! The staff were super friendly and helpful! The concierge Oscar was above and beyond! From the moment we entered the hotel, we were treated like family. The hosted wine hour was nice too! Thanks Epic! We will be back when in Miami!!!!

Room Tip: High floor affords awesome views of the city and waterfront!
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Green Features: Be sure and close the balcony door, or else the A/C goes into patio (sleep) mode, which saves energy!!
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, August 28, 2013
KatieSantaCruz_CA
Thanks for your wonderful review. We are thrilled that your EPIC stay-over was epic: from our attentive service, to our comfy rooms, hosted evening wine hour and the dining experience at ZUMA restaurant. We are looking forward to your next stay with us.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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mold
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 19, 2013

What can I say about the Epic? We stayed here for two nights from August 2nd. Even before our stay Emily was super efficient at responding to my emails and when we checked in Emily greeted us at the desk and genuinely made myself and my family feel special. We were treated to a glass of bubbles whilst we waited for our room to be ready...and what a room! It was breathtaking to say the least - our two children were speechless which is saying something. There were so many little touches that made us feel very special - thank you to Emily and Aubrey :). Nothing was too much trouble for the staff - there is a card in the room listing things that they can get for you if necessary. I had forgotten my tweezers and within 5 minutes of making the call a member of staff appeared with a pair. Our room was restocked each night with bottled water and ALL the staff were super nice and polite. We ordered room service on the first night which was very good. The pool area is fantastic, although only one pool was open when we were there. The complimentary Wine Hour is amazing - the wine is really good, although the lobby area is a little chilly so rememeber to take something warm if you are going to sit and drink your wine.You can rent our bikes from the concierge desks - free of charge! AS a Kimpton In Touch member we also benefited from free Wi Fi, voucher for the mini Bar and a newspaper. We also mentioned the password at the desk and received another wonderful surprise. The breakfast is the best we have had anywhere - my son LOVED the waffles made in front of you to your order- Oreos, marshmallows, chocolate chips, he was in heaven. Seth at the front desk is a real gentleman and his excellent customer service was faultless. Everyone back home is now sick of me talking about the Epic and the Kimpton brand - I have recommended to all our friends and family and two people have since booked. I would like to say a huge THANK YOU to Emily, Aubrey and Seth and all the staff for making our stay so special.

Room Tip: We had a corner suite- it was fantastic with two balconies. All the rooms seem to be fantastic- if y...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, August 26, 2013
monkswalesmold
Thanks for your amazing and detailed feedback. We are happy to hear that you and your family had an epic stay – thanks to Emily and the entire team. We are glad you joined us for wine hour and explored our neighborhood on our fancy and brand new Kimpton bikes. Make sure to see our concierge for our yummy picnic baskets, to take with you on longer trips.
We appreciate you recommend us to your friends and family and we are looking forward to your next visit.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
All Over
Top Contributor
178 reviews 178 reviews
41 hotel reviews
Reviews in 60 cities Reviews in 60 cities
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed August 17, 2013

Was in Miami for a week and got a great deal at this hotel so stayed. I usually stay in South beach so was a little skeptical to stay downtown, but glad I did since it was a business trip. The rooms are spectacular, bay and high rise views are amazing and I just loved it here. They have a great happy hour in the evenings and a magnificent buffet breakfast daily: made to order omelets and waffles, bacon, fresh fruit, bagels, variety of chees and meats great coffee, bacon, sausage, steel cut oatmeal, and so much more. It was delicious to say the least.

Beds were comfy, design was contemporary and very nice. Bathroom nice design and rain shower head and large balconies and deep soaking tubs. The only thing I didn't like was that the floor and hallway to go to the gym was very dark and didn't feel safe. Considering it's 24 hours it just feels creepy going down there during off hour when little or no people are there.

Service was fantastic and it's a great location to walk to lots of things downtown.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, August 26, 2013
WorldTravelSnob
Thanks for your wonderful comments. It makes us happy that you loved everything about your stay – our great location in Brickell, our oversized and comfy guest rooms with stunning views, our magnificent breakfast buffet and our attentive service. We are looking forward to welcoming you back soon.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Pete Beach
Top Contributor
65 reviews 65 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed August 17, 2013

The Epic is one of those amazing properties that is all about the experience. The new front desk manager Seth has instilled his passion for the Epic and it shows with his team. The property is undergoing improvements, however the same "vibe" hits you with the first hello.. Gene , well no better to lend a hand with a restaurant or anything you need... true class act..
Juan , Amed, Oscar all rotate within the restaurants and pool bar and they never miss a beat. Even while the pool is being redone, they went beyond to make our stay ... excellent...
Our hidden gem is no longer hidden.. however it is better than ever..
Cheers
Tom and Stella

Room Tip: Corner rooms excellent... hard to have a bad room..
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, August 26, 2013
TNSA
Thanks for your wonderful feedback. We are thrilled to hear that you enjoyed our special vibe at EPIC and that our wonderful staff - Seth, Juan, Ahmed and Oscar made a lasting impression. We are looking forward to your next visit. Please return soon.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 16, 2013

We recently stayed there for my husbands birthday and the Hotel was Breath taking!!!! The room was super clean and beautiful. The pool staff was super professional we werea attended by a genleman named Oscar! Great Guy and super quick with service and with helping us in anything we needed. We will DEFINATELY consider going to the Hotel again! Everything was Worth every Penny! :) TOP NOTCH SERVICE!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, August 26, 2013
Alejandra O
Thanks for your amazing feedback. We appreciate that you selected EPIC for your husband’s birthday and we are happy you had a wonderful birthday getaway.
Oscar is our pool ‘rock star’ – we are glad you noticed his attentive service and fun personality.
We hope to welcome you back to our hotel in the near future.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
winchester, TN
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 15, 2013

Stay here the day before our cruise & we loved it! Our room was on the 22 nd. floor with a beautiful view of the bay. The room was very clean & the balcony view was breathtaking. Staffs was very helpful, no problem on getting a taxi to the cruise terminal.

Stayed August 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, August 17, 2013
MattieKay
Thanks for your great feedback. We are happy you selected EPIC for your stay before your cruise and we are glad to hear that you had wonderful time. We hope you will be selecting us for your next vacation again. We are looking forward to your return.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#3 Spa Hotel in Miami
#3 Romantic Hotel in Miami
#3 Luxury Hotel in Miami
#5 Business Hotel in Miami
#5 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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