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“Epic stay at the Epic” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
5.0 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
Hotel website
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Hotel amenities
Special Offer
Up to 30% off
Ranked #7 of 113 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
mold
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Epic stay at the Epic”
5 of 5 stars Reviewed August 19, 2013

What can I say about the Epic? We stayed here for two nights from August 2nd. Even before our stay Emily was super efficient at responding to my emails and when we checked in Emily greeted us at the desk and genuinely made myself and my family feel special. We were treated to a glass of bubbles whilst we waited for our room to be ready...and what a room! It was breathtaking to say the least - our two children were speechless which is saying something. There were so many little touches that made us feel very special - thank you to Emily and Aubrey :). Nothing was too much trouble for the staff - there is a card in the room listing things that they can get for you if necessary. I had forgotten my tweezers and within 5 minutes of making the call a member of staff appeared with a pair. Our room was restocked each night with bottled water and ALL the staff were super nice and polite. We ordered room service on the first night which was very good. The pool area is fantastic, although only one pool was open when we were there. The complimentary Wine Hour is amazing - the wine is really good, although the lobby area is a little chilly so rememeber to take something warm if you are going to sit and drink your wine.You can rent our bikes from the concierge desks - free of charge! AS a Kimpton In Touch member we also benefited from free Wi Fi, voucher for the mini Bar and a newspaper. We also mentioned the password at the desk and received another wonderful surprise. The breakfast is the best we have had anywhere - my son LOVED the waffles made in front of you to your order- Oreos, marshmallows, chocolate chips, he was in heaven. Seth at the front desk is a real gentleman and his excellent customer service was faultless. Everyone back home is now sick of me talking about the Epic and the Kimpton brand - I have recommended to all our friends and family and two people have since booked. I would like to say a huge THANK YOU to Emily, Aubrey and Seth and all the staff for making our stay so special.

Room Tip: We had a corner suite- it was fantastic with two balconies. All the rooms seem to be fantastic- if y...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, August 26, 2013
monkswalesmold
Thanks for your amazing and detailed feedback. We are happy to hear that you and your family had an epic stay – thanks to Emily and the entire team. We are glad you joined us for wine hour and explored our neighborhood on our fancy and brand new Kimpton bikes. Make sure to see our concierge for our yummy picnic baskets, to take with you on longer trips.
We appreciate you recommend us to your friends and family and we are looking forward to your next visit.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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2,368 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (608)
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All Over
Level Contributor
183 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
5 of 5 stars Reviewed August 17, 2013

Was in Miami for a week and got a great deal at this hotel so stayed. I usually stay in South beach so was a little skeptical to stay downtown, but glad I did since it was a business trip. The rooms are spectacular, bay and high rise views are amazing and I just loved it here. They have a great happy hour in the evenings and a magnificent buffet breakfast daily: made to order omelets and waffles, bacon, fresh fruit, bagels, variety of chees and meats great coffee, bacon, sausage, steel cut oatmeal, and so much more. It was delicious to say the least.

Beds were comfy, design was contemporary and very nice. Bathroom nice design and rain shower head and large balconies and deep soaking tubs. The only thing I didn't like was that the floor and hallway to go to the gym was very dark and didn't feel safe. Considering it's 24 hours it just feels creepy going down there during off hour when little or no people are there.

Service was fantastic and it's a great location to walk to lots of things downtown.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, August 26, 2013
WorldTravelSnob
Thanks for your wonderful comments. It makes us happy that you loved everything about your stay – our great location in Brickell, our oversized and comfy guest rooms with stunning views, our magnificent breakfast buffet and our attentive service. We are looking forward to welcoming you back soon.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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St. Pete Beach
Level Contributor
104 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 stars Reviewed August 17, 2013

The Epic is one of those amazing properties that is all about the experience. The new front desk manager Seth has instilled his passion for the Epic and it shows with his team. The property is undergoing improvements, however the same "vibe" hits you with the first hello.. Gene , well no better to lend a hand with a restaurant or anything you need... true class act..
Juan , Amed, Oscar all rotate within the restaurants and pool bar and they never miss a beat. Even while the pool is being redone, they went beyond to make our stay ... excellent...
Our hidden gem is no longer hidden.. however it is better than ever..
Cheers
Tom and Stella

Room Tip: Corner rooms excellent... hard to have a bad room..
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, August 26, 2013
TNSA
Thanks for your wonderful feedback. We are thrilled to hear that you enjoyed our special vibe at EPIC and that our wonderful staff - Seth, Juan, Ahmed and Oscar made a lasting impression. We are looking forward to your next visit. Please return soon.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 16, 2013

We recently stayed there for my husbands birthday and the Hotel was Breath taking!!!! The room was super clean and beautiful. The pool staff was super professional we werea attended by a genleman named Oscar! Great Guy and super quick with service and with helping us in anything we needed. We will DEFINATELY consider going to the Hotel again! Everything was Worth every Penny! :) TOP NOTCH SERVICE!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, August 26, 2013
Alejandra O
Thanks for your amazing feedback. We appreciate that you selected EPIC for your husband’s birthday and we are happy you had a wonderful birthday getaway.
Oscar is our pool ‘rock star’ – we are glad you noticed his attentive service and fun personality.
We hope to welcome you back to our hotel in the near future.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
winchester, TN
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 15, 2013

Stay here the day before our cruise & we loved it! Our room was on the 22 nd. floor with a beautiful view of the bay. The room was very clean & the balcony view was breathtaking. Staffs was very helpful, no problem on getting a taxi to the cruise terminal.

Stayed August 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, August 17, 2013
MattieKay
Thanks for your great feedback. We are happy you selected EPIC for your stay before your cruise and we are glad to hear that you had wonderful time. We hope you will be selecting us for your next vacation again. We are looking forward to your return.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed August 15, 2013

We were happy to stay in this area of Miami. We scored a great deal on expedia and loved every minute. Enjoyed exploring the area and the great restaurants near by. The hotel is beautiful..we relaxed by the pool and enjoyed the view from our room. Breakfast on the terrace each morning was perfect!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, August 17, 2013
Travelbug2006_13
Thanks for sharing your wonderful comments. We are thrilled that you enjoyed our hotel, with amazing views, comfy rooms and great amenities. EPIC is perfectly located to explore local restaurants, shops and attractions.
We are happy you selected us and hope you will be visiting again.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 15, 2013

Top notch service, amazing food, great friendly knowledgable staff. The rooms were impeccable, the housekeeping staff was on point with making up the room. It was my first time at Epic and certainly not my last!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, August 17, 2013
ChadandJuan
Thanks for your top notch review. We are glad that we made a great first impression and that you had a wonderful visit. We are looking forward to your return.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Miami
#5 Family Hotel in Miami
#5 Romantic Hotel in Miami
#6 Luxury Hotel in Miami
#7 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:5 star — EPIC Hotel - a Kimpton Hotel 5*
Number of rooms: 411
Official Description (provided by the hotel):
EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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