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“The hospitality was top notch from the moment I drove up the driveway until the moment I left! Unparalleled service!” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Ranked #4 of 131 hotels in Miami
GreenLeadersGold level
1 review
“The hospitality was top notch from the moment I drove up the driveway until the moment I left! Unparalleled service!”
5 of 5 stars Reviewed August 15, 2013 via mobile

Top notch service, amazing food, great friendly knowledgable staff. The rooms were impeccable, the housekeeping staff was on point with making up the room. It was my first time at Epic and certainly not my last!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, August 17, 2013
ChadandJuan
Thanks for your top notch review. We are glad that we made a great first impression and that you had a wonderful visit. We are looking forward to your return.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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1,848 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (424)
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English first
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 15, 2013 via mobile

My husband and I stayed at Epic for a getaway, adult only weekend. We had an amazing time. The service was outstanding especially at the pool where we were truly waited on in 5 star style. The restaurant on site was outstanding as well. We would recommend this hotel for anyone looking to relax and enjoy Miami to its fullest

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, August 17, 2013
RobinOJ
Thanks for sharing your wonderful comments from your recent stay. We are glad you had an amazing time and a fun and upscale pool experience.
We are looking forward to welcoming you back very soon. Please be our guest again.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Haledon, New Jersey
1 review
5 of 5 stars Reviewed August 14, 2013

Amazing! Loved the rooms, they were spacious, modern (very well decorated) and clean. We had a tremendous view. The service was impeccable and everyone was really friendly. Loved the restaurant there Zuma. The pool was beautiful, clean and a lot of fun. Has a great vibe and the service was great. I highly recommend this property

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, August 17, 2013
2013Eliza006
Thanks for your amazing review. It makes us happy to see that you enjoyed EPIC, from our spacious rooms to our attentive and genuine service. Thanks for recommending us to other travelers.
We are looking forward to your next visit.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 14, 2013

My husband & I stayed at the Epic for 2 nights last week & we could not have been happier. The staff was amazing! They made us feel so welcome & at home, every request we had was addressed immediately. The rooms were beautiful & clean. We travel often & we would certainly return to the Epic when we are in Miami.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, August 17, 2013
Laurel I
Thanks for posting your comments. We are thrilled to hear that you had an amazing time and our staff made you feel like home. We are looking forward to your next visit. Please return soon.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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Modesto
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 14, 2013

In March of this year I decided to retire and travel around the US in our new 42' 5th wheel trailer. We were so excited to leave California and spend a good amount of our time down in the Florida Keys. We left in April and just returned last week in August.
While we were camping in Key Largo a few weeks, we decided to venture up to Miami for 2 days and visit some very close friends. Since we stayed at the Epic Hotel last year we thought we would give it a try again. To say the least we we so delighted with the staff and hospitality, the ambiance, the scenery, the room, the food and frankly everything about the hotel.
Our friends joined us one afternoon for lunch downtown and although they live in the area they had not had the pleasure of experiencing the Kimpton standards. When they drove up they were a little bit apprehensive about having their old toyota parked, after all they were amazed at the beautiful cars that were pulling up to the round drive. They were greeted by some very sweet guys that directed them into the front desk area. Once there, they inquired about waiting for us until we came down from our room, the front desk clerks were very impressive to our friends. While they waited they were offered something to drink. We even received a phone call from the front desk letting us know we had someone waiting. Wow, now that is service!
We will be headed back to Miami in March for a cruise and we will arrive a few days early to stay at the Epic. As well, we will be attending a few Giants games in the next month in San Francisco and always stay at a Kimpton property.
Keep up the good work Epic staff and we will keep coming back!!!

Room Tip: Over looking where the yachts park.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, August 16, 2013
Laurie1986
Thanks for your wonderful and detailed review. We are grateful for your loyalty to EPIC and thrilled that you even brought your friends to visit this time. We are glad our staff always goes out of their way and provides a genuine and attentive service.
We are looking forward to your next visit. Please return soon.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
1 review
5 of 5 stars Reviewed August 14, 2013

This hotel is Beautiful and clean. The rooms are spacious with modern decor. The view from the balcony was Amazing! The staff are friendly and provide great customer service. The hotel is located in a great location and is accessible to the major Highways. I was especially please with the Housekeeping service, very prompt and accommodating. My boyfriend and I would most definitely stay at this Hotel our next time in Miami.

Karema N

Room Tip: Corner suites are large and sunny, great view from the balcony.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, August 16, 2013
Karema N
Thanks for your wonderful review. We are glad to see that you enjoyed your stay and found our service, especially from our Housekeeping team, friendly and efficient.
We are looking forward to your and your boyfriends return. Please come back soon.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 12, 2013 via mobile

This is a beautiful property with tons of amenities but the front desk staff could use a little customer service training. The valets are good but they too can be a bit pushy if you are not in a flashy, high price car. The buffet breakfast is great and the staff at the restaurant are all superb! All in all I did enjoy my stay and would recommend to friends and family. Oh and the infused water that changes daily is a nice touch.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, August 16, 2013
Flawdgrl
Thanks for sharing your feedback with us on Tripadvisor. We are sorry to hear that our front desk and valet staff was not as outgoing and attentive as you deserve it as our guest. We are happy you enjoyed your overall stay and appreciate that you recommend us to your friends and family. We are looking forward to your next stay.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about EPIC Hotel - a Kimpton Hotel

Also Known As:
Epic Hotel Kimpton
Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#3 Business Hotel in Miami
#3 Luxury Hotel in Miami
#3 Romantic Hotel in Miami
#5 Family Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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