My boyfriend and I stayed at the Epic two nights before our cruise and one night after. I shopped a lot of other hotels and liked that all of the rooms have balconies since we are both smokers. We had a city view which was beautiful, water everywhere and it overlooked the causeway, it was fun to watch the boats go through it. The room was spacious, very clean, comfortable bed, his and her sinks and a large rain shower head. The first night we got in late a decided to stay on the property so we went to Area 31 for dinner and drinks. Right away Lauren the manager came up and started talking to us and really made us feel welcome. The bartenders Ryan and Douglass made us some very exotic mojitos like blueberry coconut and cucumber jalapeño and cucumber watermelon. Lauren made great suggestions for dinner and we had a wonderful time talking to all of them. Then it started pouring down rain, we tried to tough it out but it was raining really hard so we headed back to the room. Lauren gave me a towel from the pool area to wrap up in before going inside. The next morning Gene at the concierge desk gave us great information on things to do and how to get there. He even sold us our tour tickets right there to make things easier. He gave us exact directions, answered every question and really took his time. We toured Miami all day and of course ended up at Area 31 again. Ryan recommended a great seafood place just a short walk down the street called Truluck's . He was right we loved it. When we checked out Monday morning thee front desk person called to the guys standing out front to get us a cab to go to the cruise port. Again great service! When we returned from our cruise, it was 9:00am, We wanted to drop off our bags until we could check in at 3:00pm. Marcus took our bags and told us that we might get an early check in time. He waited behind us with our bags while we talked to the front desk staff and they did have our room ready. Marcus led the way to our room and even offered to bring us ice. The front door staff at Epic are always ready to meet your needs, whether you need a cab, need directions, or just need someone to open the door.
Get a bayside room on Friday night if you don't want to hear the music coming from Area 31.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 16, 2013
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Thanks for your great review. We are thrilled that so many of our employees went out of their way and made a lasting impression. It makes us happy that each time you stayed you had a wonderful and fun time.
We are looking forward to your next visit. Please be our guest again.
Jacqueline Ploettner, Resort Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.