This is the first time I've left a review where I'm honestly conflicted about the rating - especially as I've had excellent experiences at Kimpton hotels before (mostly in NY). Now, you are going to wonder why the review doesn't match the rating until you get past the first two parts. So, please read on.
I stayed at the Epic in Miami July 1-5, 2013. First, The Epic in Miami rivals the NY properties in style. It's modern, luxurious and hip. The rooms are spacious and well appointed with nearly amazing bathrooms (ours had a very minor bit of humidity mold on blind in a window-type opening that separates the bathroom from the bedroom that could have been easily cleaned). Another great feature of the hotel is the gym. It has one of the best arrays of very high-end equipment I've seen in an upscale hotel. The pool deck is nice, but the pools themselves could use a little TLC - the tiny tiles surfacing the infinity pools was a bad choice as many have fallen off.
So, what's the real downside? The parking, which is sub-contracted out to USA Parking. There are two big points.
1) At the Epic you are in an immediate downtown location where you would expect parking to be scarce and at a premium. But be aware that there is no self-parking. So, you will need to get your car in and out via valet every time you leave the hotel, which ends up being more often than you think as the restaurant options aren't always the best within walking distance. The valet guys are very nice and attentive, but they are SUPER busy and it can take a while to get your car.
2) The valet smashed the side of our car in (both doors on one side) by hitting a pole or cement abutment while bringing the car out of the garage. These are valets, mind you, trained to handle the Ferraris, Lamborghinis and Rolls Royces that you see at the Epic on a regular basis. So, I was quite shocked to see my very nice and normally beautiful car (though not the caliber of the aforementioned) damaged. The valet admitted fault immediately and called a manager out when he arrived with my car. The manager was very attentive and wrote up an incident report and filed a claim immediately while stating they would cover all damages. So, now I'm getting estimates for two new doors and a side mirror. We'll see how well the parking company handles their responsibility - crossing fingers.
The reason I let this parking incident influence my rating of the Epic is because the hotel staff presumably heard of the incident (the parking manager ensured the nearly $40 daily parking fees were removed from our hotel bill), but said and did NOTHING! No, "We're so sorry to hear about the incident with parking, here's a complimentary spa treatment". No, "Please let us provide you with a complimentary night on at a different time. When I mentioned the incident to the front desk clerk at checkout, I got a blank stare.
So, I was quite shocked by the lack of response or even recognition by the Epic.
In summary, it's a beautiful property, but please take a taxi or use a rental car.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thanks for taking the time and sharing your experience from your stay with us. We appreciate your compliments regarding our modern and luxurious guests rooms and our state of the art gym. However, we are sad to read your comments about your valet experience and sincerely apologize for the inconvenience you experienced. As I have been in touch with you already, I truly hope you will be giving us a second chance and returning to EPIC as our guest. We are looking forward to your return.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.