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“So Much Fun” 5 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Hotel amenities
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Ranked #4 of 130 hotels in Miami
GreenLeadersGold level
Naples, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“So Much Fun”
5 of 5 stars Reviewed May 10, 2013

I went to the Epic with my hubby for a belated Valentines Day weekend. We had a great time. The Hotel was gorgeous. The view from our Waterview King room was classic Miami. I can't wait to go back with the whole family.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (468)
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English first
Buffalo, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed May 10, 2013

We had very high expectations of this hotel from the start because of all the positive reviews - but it seems that it was a complete disappointment every step along the way. We booked the trip as a short romantic getaway.

I'll spare all the details that became an irritant on their own and stick to the main points.

1. We booked a room with a King size bed but were given a cramped room with two twin size beds. The hotel staff didn't seem to care. There is another Kimpton hotel in Miami and we suggested we'd be willing to stay at the other hotel if there was an equivalent room available. The representative at the front desk helped us look up the alternate room, but it then became apparent he intended to have us pay for the second room in its entirety. What sane person would pay the Kimpton for a second hotel room, and forfeit their initial reservation as a result of the hotel overbooking itself? Obviously this was a bad first impression.

2. We tried to accept that reality and not let it affect our stay, but as soon as we started to get ready for first our evening out, we were surprised to find that the drain in the shower was completely clogged and the shower quickly filled with water. We called down to the front desk and they said they'd send someone up. We went out for the night and upon showering the next morning - it became apparent that it was not fixed. We had to make a stop in person at the front desk to get it taken care of.

3. The house keeping staff walked into the room without knocking and caught my partner off guard and completely nude while changing into her swim suit.

At that point, the slow valet parking and over crowded pools were definitely more annoying than they should have been.

We subsequently sent a letter to the hotel and they never replied. I guess we'll never be staying at a Kimpton again.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Miami
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 9, 2013

I had very high expectations about the hotel because all the positive reviews. However the hotel turned out to be the biggest disappointment I have encountered so far. First of all our room was not ready when we get here, at 4pm! We had to wait around for an hour. They told me that they will call when the room is ready, which they never did. I had to go back to ask the front desk after I can't wait any longer. On top of that the reception was sort of rude. Secondly, the sanitary condition of the room was very questionable. We booked one of the suite. The sofa looked very dirty and had multiple staines on it. Thirdly we asked the housekeeping to make the sofa bed after we got in the room. It took them almost two hours to response to us. Whats more, the poolside lounge sofa also had questionable stains on them. The whole place looks like there was a messy party that's just ended. I am very disappointed.

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 9, 2013 via mobile

My wife & I stayed for our 24th anniversary. The hotel & room water view are gorgeous. Upon entering our room, hotel staff had left complimentary French Champagne, Strawberries & Chocolate. At every moment, the staff was friendly & willing to assist to our needs. The prime location on the river allows for full enjoyment of the area's cuisine, art & entertainment.

Highly recommended for leisure or business purpose.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Atlanta, Georgia
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 8, 2013

We stay @ Kimpton Hotels whenever possible and are members of their Inner Circle. We redeemed free nights to a two night stay and were upgraded to an awesome room with an awesome view. The hotel is beautiful and we liked the location quite a bit. The hotel is very clean and meets the usual Kimpton standards. My two negatives would be these: Parking was horrible. We valet parked (no other choice) & to get our car out to drive to South Beach for dinner, we had a 50 minute wait! I think parking is outsourced, it was a Friday night, and there were events going on at the hotel. But the wait was unacceptable. The parking manager or assistant manager was very nice, apologized, and told us he would take care of our parking. But, when we checked out, we paid the fully daily rate -- no compensation for the long wait was made. Second negative was that the sofa in our room looked dirty -- a cream colored sofa, so that's not hard, but I found myself not wanting to sit on it. But, the bed and bathroom were both fantastic, as well as the view! This is a beautiful hotel and I definitely recommend it.

Room Tip: Service is average due to the parking only. Everything else great!
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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El Paso
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 8, 2013

Usually downtown in any city will have a few sore spots, however, the Epic location more than makes up for any of those. The views are truly breathtaking so i can possibly agree if you don't have a view you may not get the experience.
We have been in South Beach numerous times and first time on Biscayne and would gladly stay again. Every person we dealt with had a great attitude, front desk check in, concierge, valet attendants. A couple of glitches with the breakfast buffet hostess but nothing major.
We also had four kids partying till two AM on monday but decided not to call security as we were young once too.
Perfection is hard to find but it is harder when you see everything negative, When you are nice to people, people are nice to you, everyone at the Epic was great.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, Puerto Rico
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 8, 2013

Stayed at this hotel for a business trip. Service at Front Desk was sharp, quick. Doormans / bellmans all very attentive, helpfull and knowlegable of the area.
Room was beautiful, extremely clean and very well kept with all the necessities and comodities you can expect of a high profile hotel.

Had all meals at Area 31 and they were all fabulous. Could not enjoy the beautiful terrace because of bad weather but I can imagine that evenings with good weather have to be "the place" to go and be seen. Still think of a great/tasty Chicken Salad I had for lunch. Different, flavorful,tasty and very healthy. Tried to get reservation for a business dinner at their lobby restaurant but they were booked for the next couple of month. Good I guess! I went back to Area 31 for dinner and to my surprise the bar was packed (locals) as well as the Resturant. Again dinner was perfect.

Do I stay here again? ABSOLUTELY YES!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#3 Luxury Hotel in Miami
#3 Spa Hotel in Miami
#3 Romantic Hotel in Miami
#5 Family Hotel in Miami
#5 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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