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“Poor experience!” 1 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
4.5 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Hotel amenities
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Ranked #5 of 129 Hotels in Miami
GreenLeadersGold level
Drogheda
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Poor experience!”
1 of 5 stars Reviewed May 1, 2013

Stayed 2 nights here in April. Despite the fact we have prepaid for the room it took us over 40 minutes to check in.The hotel does not accept debit cards for some reason. Found the staff at reception incompetent and very unhelpful. Also the walls in the rooms are quite thin so you can hear the adjoining rooms.

Room Tip: Stay in the Marriott!
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, May 6, 2013
Iceman200600
Thanks for sharing your experience. We take honest comments form guests like you very seriously.
We always try our very best to have the room ready upon arrival, so sorry that we were not able to deliver this time. If you would give us the opportunity to come back, I will be happy to guarantee you a smooth check and a quiet room.
EPIC wishes, Jacqueline Ploettner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,030 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (504)
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English first
New Delhi, India
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 29, 2013

My wife and I stayed at this hotel in March and I must say, the experience was fantastic. Unlike many other hotels in the US, this is a new property and the difference really shows. Must also commend the staff for excellent service from the concierge to the servers in the restaurant. Good location, easy to reach the beach with a short taxi ride, all in all a great hotel

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, May 6, 2013
Shubhang_23
Thanks so much for sharing your experience. I am very happy to learn that you enjoyed our staff and our great downtown location close to South Beach.
Please come back soon. EPIC wishes .
Jacqueline Ploettner
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Colorado Springs, Colorado
Top Contributor
90 reviews 90 reviews
29 hotel reviews
Reviews in 38 cities Reviews in 38 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed April 28, 2013

We stayed here one night before a cruise. The hotel is downtown. It is an ultra modern Japanese inspired design. It is stunning. The rooms are comfortable and spacious. The bathroom was beautiful and very spacious with a water closet, double sink, jacuzzi tub, and very large shower. The pools are gorgeous and warm, and while we were there, live music played poolside. They had very nice pool cabanas for rent. A bar was also very close if you wanted a drink. There was a safe in the room, which alleviates the theft concerns that are often present in Miami hotels. The hotel restaurant was nice and the food was good, though it was overpriced, but that should be expected. It was a little bit of a walk to downtown's central dining area, but we walked it with our 6 year old, so it wasn't too far. The only reason I didn't give the hotel a rating of five is because of two issues we had while staying there. The first was the shower was dirty. The second was that the hotel staff banged on our door over an over, and then called our room at 2 a.m. to give us a mini bar keythat we had not requested. We don't know if it was a prank or mistake, but my daughter and I weren't able to go back to sleep. The next morning we called the manager and he was very apologetic but couldn't refund our room cost because we had booked through expedia. He did comp our meals at the hotel restaurant, though, so we felt like he tried.

Room Tip: Try to get a room overlooking the water or the bridge.
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, May 6, 2013
Stacie R
Thanks for sharing your experience. I am so happy you enjoyed our downtown location, the design, our lovely bathrooms with double sinks and the pool. So sorry about the the housekeeping opportunity with the shower. I already have that adressed thanks to your valued comments.
Please come back and visit us soon. EPIC wishes,
Jacqueline Ploettner
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Turku, Finland
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 28, 2013

My GF and I spent a couple nights on Christmas 2012 at the Epic. Great service from the get go with nice and helpful valet and bag boys. We arrived fairly early in the day, so our room was not ready yet. We had to wait for a couple hours, so we went to lunch. A while later we walked back, the man at the reception apologized for the inconvenience and upgraded us to a ocean view room.
Beautiful and clean rooms, with a very nice view of the port and river. Quiet and clean.
The pool area was also beautiful, however, the sun was only there from around noon until 4pm.
As with most US hotels, the restaurant was nothing special. Roomservice was ok, breakfast was ok, and the Christmas dinner buffet on the 25th was ok. Nothing spectacular here.
Check-out was a breeze, but we noticed they charged an extra night, which was easily fixed with a phone-call back home. Human mistake.
The best hotel I have stayed at in Miami and I hope I will have the opportunity to stay there again.

Room Tip: The ocean view is beautiful. Ask to get as high up as possible.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, May 6, 2013
Fredde86
Thanks so much for your great feedback. I am so glad you got to enjoy our beautiful clean rooms with great views. We take a lot of pride in our staff and they will be happy to be recognized through comments such as yours.
Please come back soon. EPIC wishes.
Jacqueline Ploettner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
56 reviews 56 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed April 27, 2013

Booked this hotel via our company. It is all very nice, fancy. Nothing to push back on (except maybe the music at the pool which was waaaay too loud on saturday afternoon).
The value for money is great.
Given the location it is a perfect place for people coming to miami for business, but for those looking for a holiday place it's probably better to stay in south beach.
Of note:
- large rooms, clean
- nice pool and gym areas

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Naples, Florida, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 25, 2013

We stayed at the Epic for a long weekend. It was fabulous! It began with being greeted by the impeccably dressed bellman and valet. Everyone was very professional and courteous. We had a beautiful balcony room, facing the pools below. It was so beautiful and comfortable, we spent an entire evening on the balcony enjoying cocktails, taking in the views of the river and the buzz of the city. In the morning, breakfast at the hotel restaurant was exceptional, as well as the following morning's room service breakfast. Lovely hotel, great location! Will return again.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 25, 2013

I stayed here for 2 nights in a one bedroom suite on the 28th floor. I have stayed at many other kimpton properties and this one was not the best, however it was still a good choice and I would stay here again. There are some improvements they could make to make it an even more enjoyable stay. I will detail the pros and cons below.

Pros:
- The view was incredible
- clean large balcony that was very usable.
- large bathroom with a large bathtub, and shower
- concierge is very knowledgeable and helpful
- the bartenders at area 31 were excellent!
- they allowed late checkout

Cons:
- valet took forever! however if you call down 10 mins before you need your car it will be there waiting
- if you do not rent a car expect to spend a lot on taxis to south beach/malls
- parking is outrageous 40 a night not including tips!
- I mentioned it was a special occasion via email, and phone however nothing was done, no complimentary bottle of wine, or chocolate covered strawberries as i have received at other kimpton properties
- if you want your room made up you have to push the make up room button on your way out in the morning
- The jets in the bathtub came on randomly in the middle of the night!


Next time I am in Miami for vacation I would stay on the beach as the location is more accessible, however I would stay here if I was on business.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#3 Spa Hotel in Miami
#3 Luxury Hotel in Miami
#3 Romantic Hotel in Miami
#4 Family Hotel in Miami
#5 Business Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — EPIC Hotel - a Kimpton Hotel 4.5*
Number of rooms: 411
Official Description (provided by the hotel):
The new EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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