We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Mixed experience - but nice hotel” 3 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added EPIC Hotel - a Kimpton Hotel to your Saves list
EPIC Hotel - a Kimpton Hotel
5.0 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
Up to 30% off
Ranked #7 of 113 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
denmark
Level Contributor
78 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Mixed experience - but nice hotel”
3 of 5 stars Reviewed April 3, 2013

Really nice hotel when it comes to rooms and ambience - here I could give 5 stars but because of not so good service over all - and my comments below it comes to 3..

Some flaws: Restaurant Area 31 was for lunch and breakfast disapointing - slow not especially friendly and not professional service (except for hostess) and food mediocre.Table mats worn down - not all ways clean table.
Pool service bad - you have to go to the pool service everytime you want something (they gave water to people lying next to us without offering any to us several times) and food not so good - dry boring sandwiches.
Cleaning in room could be better - they didnt clean toilets one day and the terrasse was not cleaned - the table outside had spots from chocolate milk or something like that all the time.

If you want often to go to south beach this is not the place - to get your car could take ages everytime (chaotic!!) - especially at night - and taxi is expensive (and expensive to park around south beach).

Concierge allways busy - some of them good and some dont have so much knowledge.

But the decoration of the hotel and the rooms are very nice - also the pool area - so because of this I would stay here again.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 5, 2013
teskeTeske
Thanks for sharing your experience. I am happy to learn that you enjoyed your room and the ambiance of our hotel. On the same token, I would like to apologize for some service issues you have encountered with our staffmembers. We strive to create personalized memorable experiences to all of our guests and I am sorry we fell short in some departments.
Prior to your next visit to Miami, please feel free to contact me directly so I can personally ensure you experience the EPIC hospitality we are known for.
EPIC wishes, Jacqueline Ploettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,373 reviews from our community

Traveler rating
    1,700
    438
    133
    66
    36
See reviews for
452
886
119
509
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (609)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
West Palm Beach, Florida
Level Contributor
93 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed April 2, 2013

Hotel staff was very helpful and nice. Hotel free breakfast very nice and fresh. Had a nice free happy hour. Spa was wonderful and so were the 2 pools. Room clean and had a nice view from balcony. Very quiet but Friday happy hour sounded fun. Everything great from start to finish. Hotel is located in a nice area if you want to walk. Beautiful walking paths and really close to everything. Cannot wait till next stay.

Room Tip: Pay the extra for a balcony room-view worth it and balcony very large
See more room tips
  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 5, 2013
JohnsFamily
Thanks so much for sharing the awesome experience you had with us. I am very happy to learn that you did not only enjoy the hotel but also our upcoming downtown location with nice walking paths right by the water.
We are looking forward to you coming back soon. EPIC wishes, Jacqueline Ploettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed March 31, 2013

The Epic was chosen for a weekend birthday break mostly because it would offer us the opportunity to wander around Downtown without thinking about the car and because of the Kimpton Group's enlightened pet friendly policy.

The room on the 27th floor had a spectacular view of the river and of Brickell Ave...it looked like a sunny version of Chicago (although to be fair to Chicago, it is hard to compete with the Biscayne Bay backdrop). The pet friendly policy was in full force...a doggy bed was set up alongside the water and food bowls in the room and without having to request the same from the front desk (although they had been prewarned that the pooch was coming along). It is safe to say that Mandy has never enjoyed a hotel as much as she enjoyed the Epic...she was relaxed from the get go (and that is a very big plus in my book).

However I'm afraid to say that the humans weren't as happy as the dog.

When we arrived, quite heavily laden and with an eager dog on a leash, it would have been nice if one of the many bellmen who were free at the time would have deigned to give us a hand. Although they'd have seen that we got out of a Camry, this doesn't mean that we are lousy tippers...but no such luck. The check in was fine if a little mechanical and when we got to the room, it was apparent that the furniture inside had seen better days. Drawers opened of their own volition and the overall ambience of the rather chipped wooden furniture was more shabby than shabby chic. That said, the bathroom was lovely...and I always like those little buttons that you can press to show whether you want room service or to be left in peace. One of the more curious features of the room was that the fridge was locked...I needed to deposit the dog's wet food container inside it and it was necessary to go and fetch a key from the from the front desk. Weird.

We've eaten at Area 31 and at Zuma before so didn't feel the need to repeat (given the number of local options) but did have a couple of rather uninspiring (dare I say watery?) cocktails from the Area 31 bar. We did appreciate the free wine at happy hour even if Frontera is not usually a brand of choice (but freebies are freebies...lol).

We both enjoyed our treatments at the Exhale Spa but the check-in process could be handled a little more charmingly...filling in the waiver forms I felt like I was visiting a new doctor's office. A tea machine in the zen rest room is not quite the same as the champagne and nibbles that they serve up at the Ritz-Carlton spa on the Beach. Still, my back appreciated Tara's excellent ministrations.

I was very pleased that the valet delivered the car nice and promptly when it came to leave though, yet again, no-one inquired as to whether or not we wanted assistance with the luggage. Navigating the bags, the dog and opening the hotel front door simultaneously was a tad challenging but never say that I am less than athletic...

All in all, great locale, just work on the details a bit more guys.

Room Tip: Higher the better, facing the River/bay
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 2, 2013
yotbot
Thanks for your review and for sharing. I am happy to hear that you enjoyed our pet program, the view and the bathroom. So sorry that you had some opportunities with us throughout your stay.
Please rest assured that we are taking your critique very seriously and are already looking into it.
Prior to your next visit to Miami, please feel to contact me directly so I can personally ensure that you will have a truly EPIC experience with us.
EPIC wishes, Jacqueline Ploettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff
Level Contributor
79 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed March 31, 2013

Last minute change put us in this hotel for a night before a cruise. What a treat. A lovely waterside location. Really well proportioned rooms and comfortable beds.
Staff very helpful and in the morning a lovely stroll by the waterside. Good location for Downtown Miami with local shops.
Free coffee in the morning. Defiantly would choose to stay here again.

Room Tip: A balcony waterside view up high.
See more room tips
  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 2, 2013
vicky53cardiff
We are thrilled you chose our hotel as a starting point to your cruise and want to thank you for sharing. Being located right in the upcoming downtown area by the water has been truly benificial for our guests. We are looking forward to having you back and I can promise you that you will encounter the same friendly staff members and of course free coffee in the morning..
EPIC wishes, Jacqueline Ploettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed March 30, 2013

Just got back from a 3 night stay at the Epic. The hotel was great! Excellent downtown location that is close to Riverwalk and Brickell (you can also use the free Metro Mover). The hotel has a cool vibe, with two great restaurants. The 16th floor pool has a great view of the bay, is heated, and has a great atmosphere.

We had a 1- bdr suite, which was roomy and beautiful. The 5-6pm free wine tasting is a nice touch. The staff were extremely helpful and friendly – especially Aubrey at the front desk who helped make my birthday stay extra special. We will definitely being going back.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 2, 2013
miorio
Thanks so much for sharing your experience with us. We love our guests to recognize our highly motivated staffmembers, I have already passed on your comments to Aubrey, she was happy to create that special birthday stay for you.
We are looking forward to having you back soon, the good vibe will be the same as this what we are about.
EPIC wishes, Jacqueline Ploettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
2 reviews
3 of 5 stars Reviewed March 30, 2013

The Hotel itself is fine, rooms, premium King water views are a decent size. View from the right side to the middle is good, floors start above the pool deck which is on the 16th floor but the higher the better. The problem is the service. Turn down service not done when requested ( 3 hours out of room and 2nd call to get it done once we got back) Room still not cleaned at 2:30pm in the afternoon. No face cloths in the bathroom 2 calls to get those and when the person finally arrives he brings every kind of towel except a face cloth. Room service tray not removed. 2 calls for that.
Kleenex not replaced. Poor attention to detail.
Dog in a room down the hall barking.
The pool area, any where outside is noisy because of traffic and airline traffic above.
The outdoor bar area next to the pool is very noisy at night, the weekends are the worst,
we were on the 27th floor but I would not want to be much lower and under no circumstances would I recommend anything below the 22nd floor.
Doubtful if I would stay here again.

Room Tip: High floor, water views. Rooms toward center of hotel on water side. Avoid anything from floor 22 o...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 2, 2013
Suzanne H
Thanks for sharing, I am glad you enjoyed our views and the size of the room. So sorry that you had some opportunities with Housekeeping, I have personally adressed your issues with the department head for immediate follow up.
Upon your next visit to Miami, please feel free to contact me directly, so I can personally ensure you will have an EPIC experience.
EPIC wishes, Jacqueline Ploettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
315 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 249 helpful votes
5 of 5 stars Reviewed March 28, 2013

Room was beautiful and spotless. Awesome patio with an amazing view. Bathroom was magnificent. Bedding was extremely comfortable. Staff was friendly and helpful. Decor throughout can only be described as classy,chic and trendy. Valet, bellmen, and front desk staff were all first class, and on top of their game.

The pool area is also worthy of much praise, with excellent food and drink service, amazing views and excellent decor. There was an excellent DJ with live music and a very cool party atmosphere on Saturday and Sunday.

Complimentary Wine tasting in the lobby around 5 each evening, with very nice restaurant on site.

Epic is located close to everything in downtown and Brickel, and is my new Downtown Miami favorite place to stay. I cant wait to GO BACK !!!!!

Room Tip: High floor rooms have a really great view
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, April 2, 2013
Slayridez06
Thank you so much for sharing the great experience you had with us. We love to hear that we have become your favorite hotel in Downtown Miami. We feel that a great stay consists of a stylish, trendy product and of equal importance genuine friendly staff members. Thanks again for recognizing both.
Please come back soon. EPIC wishes, Jacqueline Ploettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...

Been to EPIC Hotel - a Kimpton Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Miami
#5 Romantic Hotel in Miami
#5 Family Hotel in Miami
#6 Luxury Hotel in Miami
#7 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:5 star — EPIC Hotel - a Kimpton Hotel 5*
Number of rooms: 411
Official Description (provided by the hotel):
EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Sabre Hospitality Solutions, Travelocity, Orbitz, HotelTravel.com, Odigeo, Priceline, Cheap Tickets and Jetsetter so you can book your EPIC Hotel - a Kimpton Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Epic Hotel Kimpton

Owners: What's your side of the story?

If you own or manage EPIC Hotel - a Kimpton Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.